Roobet Casino - Player's account has been blocked.

How are you? I am a user with $3500 locked in my account. I recently created a roobet account. But I did not know that my brother violated the internal rules of your site. When I visited my brother, I used his computer for a while to play. At this time, my account will be closed due to contact. Please pay attention to my problem and put my money in my wallet. I hope you can help me in this difficult economic situation in Mongolia. Respected Buyandalai

Dear buyandalaierdenenyam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your brother share any of the following: household or email address, telephone number, same payment method, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Dear buyandalaierdenenyam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thankyou for contacting me. I don't talking about my mother. He's my brother. I.m share my brother's computer.

I don't use any bonus code and bonus deposit. i hope you. Please renstait or full verify my account.

Buyandalai E*********

Please help me. I made a deposit at this casino and won a lot of dollars. But my account has been locked due to my brother's account. I want to withdraw the $3500 in my account to my binance account. I did not receive any bonus offer. Bonus deposit was not done at all.

Thank you, buyandalaierdenenyam, for the clarification. Could you please advise if you have had any previous game sessions from your device or if the one from when you visited your brother was the only one?

Dear buyandalaierdenenyam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i dont remember, But i played it twice

It is important that you remember. Have you played from your device, please? Also, was your account fully verified previously?

played from brothers computer, Yes verified, finish your questions and get to work give me 3500$ ROOBET !!!

I’m sure you understand that I don’t work for Roobet Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem by asking questions as that's the only way to find out what happened.

Please forward the confirmation about successful account verification to petronela.k@casino.guru at your earliest convenience.

As requested earlier, if your account has been verified successfully in the past, please send the confirmation about successful verification to petronela.k@casino.guru at your earliest convenience.

Please bear in mind, if your account wasn't verified and you played from the same device as your brother, we won't be able to help you.

Dear buyandalaierdenenyam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want you all to understand one thing. I registered my account using my mobile phone. After that, when I visited my brother, I used his computer to play. is this so wrong? but roobet blocked my account due to the fact that people with similar surnames played from the same place. I have $3500 in my account. I don't want to gamble anymore. I just want to get the money in that account.

Regards

Buyandalai E*********

The roobet site does not send any email information about account verification. It is verified by uploading your personal information and other documents on the site. I have done these verification tasks every time.

We still do not know if you played from your phone as well. I understand that you created your account from your phone, but have you played as well? Whose account was created first?

Dear buyandalaierdenenyam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.