Rolletto Casino - Player's withdrawal is delayed.

I've always played here and my winnings have always been credited.

But now, I've been waiting for 2500 euros for 3 days.

My profile is verified and the credit is listed as "successful." Ordinarily, my credits are immediately accounted for once labeled "successful." Now, I've been waiting for 3 days. They say they're investigating, but I wonder what it could be since it's a SEPA transfer which should arrive in a maximum of 24 hours. PLEASE HELP ME

Dear Armando2921,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thanks Kristina, but how is it possible that they usually credit immediately? And now I have to wait all this time?

the SEPA transfer HAS BEEN approved successfully, usually it should take a few days.

They gave me my money back as if I should play it again! But I'm not falling for it, I want to withdraw! They told me to use an IBAN next time! And I did with sepa but what do they mean!?

Thank you for your reply, Armando2921. Do I understand correctly that you have made successful withdrawals before? If yes, when exactly and how many days did the last successful withdrawal take to be processed?

Which payment method have you previously used?

Dear Armando2921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.