Rolletto Casino - Player's account has been blocked.

Hi,

My account has been blocked since March 2022. I can't log in to deposit or withdraw money. I reached out to the casino; but they couldn't offer me a timeframe on letting me back into my account. Please help.

Dear PhilipChung,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that Can$4,512.3 is being held in your account?

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

Correct; i still have funds in my rolletto account that being withheld and I still can't log into my account. I already email you the conversations that I had with the casino staff.

Thank you,

Phil

Thank you for your reply, PhilipChung. Have you accumulated your funds with or without an active bonus? Could you please advise if you have passed the verification before the casino blocked your account?

Dear PhilipChung,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.