Rolletto Casino - Player's account closed with winnings confiscated.

Recently signed up to the website and was given 100 free spins on a game. With the winnings from that game I played various others games still using the money used from the winnings.

I then managed to get those funds without using my own money up to 1300 euros.

Then out the blue whilst still playing. My account was closed and shut down. When I tried to speak with someone online. They referred me to rules number 10 on terms and conditions.

This didn't apply to me as I'd not cheated or done anything of the sort. I simply played various games and won.

They wouldn't elaborate on the incident and terminated my account and therefor those winnings were lost.

They clearly don't want players to win and close Aby winning accounts down

Hello darrellrotherham2017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward the exact link of the bonus you used? What was the value of bets you did while playing with the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear darrellrotherham2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

However, I didn't try to withdraw anything. I went to bed leaving 1300 in the account the following say whilst playing. My account was closed mid play without anyone warning me of any wrong doing.

When I tried to message the staff the following day they wouldn't explain why its been closed and fir no reason

https://m.rolletto.com/en/casino/casino

This is the casino link.

I played the 100 free spins. Which won funds. I then played the same game along with various other games to get to the 1300 amount. The eager varied each game.

I didnt verify my account as I wasn't planning on withdrawing funds. It didn't state anything about this in terms and conditi9ns

That night I went to bed. The following day. I started playing again. And whilst playing without warning the account was closed.

I tried live chat only to be told my accounts closed and wouldn't give any reasons behind this

Hello darrellrotherham2017,

Can you please advise what kind of bets were you making while playing with the bonus - the bet amount.

One reason of confiscating the winnings might be betting over the maximum allowed limit which usually comes with a bonus. In such cases, the casino is entitled to confiscate the winnings generated from the bonus.

Dear darrellrotherham2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

I played various amounts across the day. There was no warning of increasing bets and the system allowed me to place larger bets other than £1 stake.

Once played the 100 free spins and won the funds I was playing mainly £1 stakes. This might have changed throughout the evening

Hello darrellrotherham2017,

There usually isn't any warning regarding your bets as the max bet rules are stated in the casino terms and bonus terms which the player should always read. Would it be possible to forward your betting history (if not accessible request it from the casino) to nikolas.b@casino.guru?

Dear darrellrotherham2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.