The player from Spain has requested withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.
RokuBet Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €5,000
RokuBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
It's been 3 days since I requested it. Maybe I should wait a little longer??
Automatic translation:
Public
Public
2 years ago
Dear Pabli40,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Thanks for answering . The account is verified. Withdrawals are unauthorized. From day 11- 5 - 22
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Pabli40. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Hello again. They're giving me long. I think they don't want to pay. How can you claim?
Automatic translation:
Public
Public
2 years ago
Please bear with me till Wednesday next week. If you won't get paid by then, we will intervene. Thank you for your patience and understanding.
Public
Public
2 years ago
Hello Pabli40,
Have there been any developments since our last conversation, please?
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pabli40, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
