Rocketpot Casino - Player has been accused of opening multiple accounts.

I have paused playing rocketpot for a long time due to website security reasons

Recently I received a promotional email from Rocketpot.io, when I deposit 50$, I will get 100 free spins. I failed

they quickly launched the next promotion, deposit 100$ to receive the same 100$. but when I have enough quota and withdraw money to receive bonus .

 before withdrawing all winnings. to get 1 additional bonus . The free spins were not triggered instead customer service gave me the same 100 spins (no wagering requirements). I was happy that this was a bargain.

But I was wrong . this is a scam , they locked my entire balance . I repeat it is not related to the bounty . the bonus is extra and I lost .

they have locked the account with the reason of duplicate IP. Dear that from 3 years ago I had an old account that I couldn't access, so I registered a new one. they used the above reason to scam me

I sent mail, live chat to raise the issue, they simply blocked the IP

Dear nguyentanvu270400,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please understand, that it is strictly forbidden in the majority of casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account? How long ago you accessed the old account, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello everyone !

The last pre-locked access I remember was about 1-2 months ago. after being locked out I argued with the customer service staff. Every time you block online chat I register a new account to chat with them, I repeat I only have 2 accounts. those accounts are not related to me . One of my 2 accounts has lost email .

the IP address that I access is a public IP address (a lot of people play because this is a game store)

It's been 3 years since the account was created. I don't work often

email problem , i have played from many different bookies , when i lost my old link email . I signed up for new emails without any problems, rocketpot alone is a very bad bookie. (roobet, betfuty,bc.game,....)

The amount in the account is not related to any promotion. I recently sent 3 emails to clarify the issue, their decision is still to suspend my account.

Dear nguyentanvu270400,

I understand your frustration, however, I'm afraid we won't be able to help you. You knowingly registered multiple accounts which is forbidden in the majority of casinos. We always try to investigate and assist in cases when players opened another account by mistake, or other family members play from the same household or IP address. Unfortunately, this wasn't a simple mistake on your side.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

The money doesn't seem to be back, I'll accept the result, the argument is not profitable

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.