HomeComplaintsRocketPlay Casino - Player experienced a technical glitch.

RocketPlay Casino - Player experienced a technical glitch.

Amount: €70

RocketPlay Casino
Safety Index:Very high
Submitted: 19 Sep 2022 | Case closed : 04 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany claims his winnings have not been credited after a technical glitch. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

The games just crash and it didn't take over a free spins win.

After restarting the game, no money was credited and the feature was gone as well.

Automatic translation:
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Public
2 years ago

Dear norcoryder012,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you happen to have some kind of proof so we can see what happened and that you really won from this bet, for example, a video recording or screenshot? Do I understand correctly that the result of the bet is not displayed in your game history?

Have you tried contacting the casino regarding this issue?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear norcoryder012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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