The player from Brazil faced a withdrawal delay of over 24 hours, despite having a verified account. Although support indicated that the withdrawal would be processed, there was no specific timeframe given for completion. The player subsequently managed to withdraw successfully. The complaint was marked as resolved by us, acknowledging the player's cooperation and confirmation of the successful withdrawal.
RioBet Casino - Player’s withdrawal is delayed.
Amount: 1,642 R$
RioBet Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Withdrawal delayed for over 24 hours. I spoke with support, and they told me it would be processed. When I asked when, they said I should wait and that there was no specific timeframe. My account is already verified.
Automatic translation:
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1 month ago
Dear filipebiel201,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
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1 month ago
Translation
good morning they canceled my withdrawal, i'm making another one
Automatic translation:
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1 month ago
Dear filipebiel201, could you please let me know when exactly you requested the new withdrawal?
Did you use the same payment method for the withdrawal as you did for the deposit?
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1 month ago
Dear filipebiel201,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
