The player from Russia had faced an issue with withdrawing his winnings of 14,000 rubles from an online casino. The casino had claimed to have processed the payment, but the player had not received the funds. After some time, the player confirmed that the issue had been resolved and the complaint was marked as 'resolved' in our system.
RioBet Casino - Player's winnings have not been received.
Amount: 14,000 руб
RioBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
RioBet Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Hello. Please help me to withdraw my earnings from this casino.
On April 27, I requested a withdrawal of 14,000 rubles. According to the casino's payment status, the money was paid out on the same day. However, I haven't received a penny.
This is the response from the casino: After a "paid" status, your bank may still process the withdrawal for up to 5 working days. If the payment is not received by May 3, please contact me.
In response, I requested a payment receipt or any document confirming the transfer. They told me they don't provide such things. I even provided my bank statement and all I got in response was silence. Before that, they didn't even want to look at my bank statement. Why look at it when the money is with them?
In short, I ask for your assistance in this matter.
Automatic translation:
Public
Public
7 months ago
Dear mituha83,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
7 months ago
Translation
Hello. Got it all. ATP can be closed. But for a very long time
Automatic translation:
Public
Public
6 months ago
Dear mituha83,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
