RingMaster Casino - Player’s struggling to withdraw her winnings.

Im trying to withdraw from ringmaster casino says withdrawable $1,024. I deposited 30$ there but the withdraw button leads to another site and the email to contact comes back as non locatable

Dear Rose ,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino and have you accumulated your winnings with or without active bonus?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not in the past but i submitted the credit card authorization forms but recieved a email saying that the email was not a valid email. I accumulated the winnings with a bonus

Thank you very much, Rose, for getting back to me. I have checked casino website and our database, and we have closed this casino in our system due to players not being able to play with real money https://www.ringmastercasino.com/terms-and-conditions.php:

"Playing on Ringmaster Casino is for entertainment purposes only. Ringmaster Casino does not require real money deposits to play any games or to qualify for any giveaway. By playing with Ringmaster Casino, you acknowledge that you do not find anything unfair, offensive or objectionable with the website or any of the material contained wherein."

Could you please advise when you have deposited funds into your account? Ideally, please forward payment receipt to petronela.k@casino.guru or attach it here when replying. Thank you in advance. 

Dear Rose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

and the second picture is what shows up when you hit to withdrawal brings up the ringmaster FREE casino

Thank you very much, Rose, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rose,

I looked at your complaint and will do my best to help you. I would like to invite Ringmaster Casino into this conversation. Can you please specify what is the problem with player’s withdrawal and how it's possible that this player deposited funds into Casino even when your Casino is only for entertainment purposes?

Hey all,

I'm looking into this for you Rose, there are a couple issues here one being a security issue. You signed up for the casino more than once using different names would the first thing.

I'll have one of my team reach out to you.

Best,

Nick and RingMaster

Thank you for responding. My boyfriend, my daughter and i all have accounts on your casino. There may be one more account because having log in issues with one and no longer had access to the email.

Dear Rose,

you obviously had multiple accounts per one household which is violation of Terms and Conditions.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.