HomeComplaintsRingMaster Casino - Player’s struggling to verify her account.

RingMaster Casino - Player’s struggling to verify her account.

Amount: $371

RingMaster Casino
Safety Index:Above average
Submitted: 07 Jan 2021 | Case closed : 21 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US has been trying to verify her account for 2 years. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I have been waiting for about 2 years now to be paid. I have submitted my documents about 6 times and they kept telling they did not receive them. However, each time I submit them I receive a confirming number with a ref number, finally the last time I was told it was in process, now when I sign in I am sent to play for fun with a fun balance of 250.00, no access to the real account, while my real balance is not highlighted, it is in darken color and I cannot access it, nor make a withdrawal request.

Public
Public
3 years ago

Dear Rose,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the casino website and we have closed this casino in our system due to players not being able to play with real money https://www.ringmastercasino.com/terms-and-conditions.php:

"Playing on Ringmaster Casino is for entertainment purposes only. Ringmaster Casino does not require real money deposits to play any games or to qualify for any giveaway. By playing with Ringmaster Casino, you acknowledge that you do not find anything unfair, offensive or objectionable with the website or any of the material contained wherein."

Have you accumulated your winnings with or without an active bonus? Did you manage to make any deposits?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Rose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news