Rich Palms Casino - Player’s withdrawal has been delayed.

I submitted a payout request on 5/15 via Bitcoin it is now 5/20. This finance department will do anything possible to delay payout it’s ridiculous. Bitcoin withdrawals should take 1-3 days to be authorized per their own website terms. I’m on day 3 and they always approve in the very early morning hours which tells me they aren’t approving today. It’s been 6 days, 3 full business days. While I understand it’s not been weeks the point of using Bitcoin is to avoid excessive delays and prompt processing but they never process promptly!! I shouldn’t have to get you all involved but they don’t process according to timeline they outline unless they are being encouraged by a 3rd party.

Dear Kegegg1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. A successful withdrawal request does not guarantee a withdrawal will be sent. You may undergo a routine gameplay check before any withdrawal is processed and sent to you.

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Based on your previous complaints I assume, that it is only a matter of time until you receive your winnings.

If you don’t receive your winnings within the next 10 days, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Kegegg1,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.