The player from Switzerland reports that despite making several deposits and winning, their approved withdrawals from 09/06/2024 and 09/11/2024 have not been deposited into their bank account. They continue to receive generic responses asking for patience without a resolution.
Rembrandt Casino - Player's withdrawal has been delayed.
Amount: 966 CHF
Rembrandt Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
5d 9h 38m 13s
Case summary
yesterday
Public
Public
2 days ago
Translation
Good afternoon, I have made several deposits to this platform and in my last bets, I won and requested a withdrawal which was approved on 09/06/2024, and another on 09/11/2024. Neither of them has been deposited to my bank account. They only tell me to be patient but do not offer a solution. For this reason, I am reaching out to this page, which is the only one I have seen that has information about these cases. I have sent many messages, and the response is always the same.
Automatic translation:
Public
Public
yesterday
Dear jlfcarmona77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
