RedCherry Casino - Player’s bonus winnings have been voided.

I checked the T&C right before I played and the max bet allowed was 10. Right after I won they changed the bonus terms to max bet 5 . When I sent them an email in that matter they lied in addition to there cheating and they wrote that the T&C are the same since they established the casino. Here is the email they sent me :

On Mon, Jan 10, 2022 at 3:09 PM <support@theonline.casino> wrote:

Hi Shabnam,

We are not sure if you did not see them or perhaps missed them but those terms have been there since our casino opened, which has been a little while now. Therefore we will not be paying any winnings as explained, as you broke our terms and conditions.

Kind Regards,

CSR Christie

RedCherry.Casino

I managed to find a proof they are lying from the google cache from Dec 3rd showing the old T&C that I saw right before I played on Dec 20th .

They deny my win of $4616 USD . This casino is dangerous place to risk your money . They are lying and they are cheating. They changed the terms right after I played and denied my winnings

If needed I can send the 2 screenshots showing the current terms and the older terms they claimed never exist .

Dear Shampa79,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward your game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hi Petronela

Good Morning

This is Shabnam replying back to your message.

Dear Shampa79,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward your game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Petronela I need you to understand that me, as a player, don't have any access 

the my game history - only the casino has it.

I wish to be clear again that I placed only 10 a hit playing slots

and did not exceed it at all. The casino is claiming that I over bet there rules ( which is now max 5 a hit) but this was not in there terms when I played on Dec 20th but was updated after my win. ( when I played it was allowed to place 10 a hit )

This is a cheating casino which come up with unreal excuses and changing terms after winnings... real fraud.

I really do hope you can help to save my money for me to be paid with $4616

Many thanks for your help"

Thank you very much, Shampa79, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Helo Shampa79.

Thank you very much for sharing your negative experience with the Casino Guru team. We are now going to reach the casino team.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

HI,

Over the weekend I could find another complaint against Redcherry

with a similar story , not only for them not paying but also ignoring

the request for an answer\response .

I believe its another proof for this online casino to be a fraud

and other players should be warned not to risk their money with them

since it's obvious they will never pay winnings

Here is the link I found with a complaint by another player :

https://www.gamblinggrumbles.com/Reports/Red-Cherry-Casino_the-date-is-crucial

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Shampa79.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru