Red Stag Casino - Player’s winnings have been confiscated.

i put 100 dollors in the casino from my credit card and over two days i played and won up to $80,000 then submitted my id and documents they were approved and i put in a request in for a $2500 payout the a day later i get this message,

support@redstagcasino.com

5:42 AM (2 hours ago)

to me, RS0794915897

Dear Aaron,

I hope this message finds you well. We're reaching out to provide you with an update on your recent withdrawal request for $2.500.00

We understand how important this is for you, and we want to start by expressing our genuine apologies for any inconvenience caused.

It appears that there was a slight oversight regarding our promotional bonus terms and conditions. While playing with a welcome deposit bonus balance, it seems that some of your single wagers exceeded the $5.00 limit.

We understand that receiving this news may be disappointing, and we want to support you through this process every step of the way. Let's break down the details together:

To meet the requirements, you need to wager a total of $12,584.00 on eligible games. This includes your initial Deposit Amount of $100.00, the Bonus Amount received of $311.00 multiplied by 30, and the free spins wins of $6.35 multiplied by 40.

We want to remind you:

• The maximum wager allowed with any portion of a Welcome Deposit Bonus is $5.00. Going over this limit may result in the forfeiture of winnings beyond this point.

Here's what we've done on your account:

• Withdrawal Amount: $2,500.00

• Reversed: $2,500.00

• Voided: $73,476.94

We've credited back to your balance the amount present when your first bets over $5.00 were placed, which was $284.99. This gives you another chance to meet the wagering requirements.

• Wagered: $371.80

• Missing: $12,212.20

We are here to provide you with the support and assistance you need. If you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is here for you every step of the way.

Warm regards,

Audit Department

Red Stag Casino

Dear cardogg1,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

• Additionally, can you inform me whether your balance is divided into two parts upon activating a promotional offer, or if it is presented as a single "bonus balance"?
• Can you provide details on the specific bonus you activated and utilized?
• Lastly, what were the amounts of both the deposit and the bonus awarded?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear cardogg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

redstagcasino.docx

07:47:36

Me

i need to talk to support i am calling my attorney and notifying whoever I have to that you have stol;en what i freely won on your site

Anthony

Hello Aaron

😊

Thank you for reaching out to us at Red Stag Casino! I am happy to assist you today.

😊

How is your day going so far?

😊

07:48:47

Me

someone needs to put back the $71,000 that you have taken

Anthony

Oh gosh let me take a look into that

😊

Have you received any email from us?

😊

I see on my end that we send you an email to your account

😊

07:50:38

Me

I spent $100 of my money from my credit card to win that money and I have 20 witnesses that were here at my home who witnessed it

I had just returned home from finding out that I have cancer and thought id play your site to get my mind off of my health and now youre not going to swindle me i read all you rules and followed them as i understood then in good faith

Anthony

I see that on my end that the reason that amount was taken out of your account is that you were not following our bonus rules and making bets over $5

😊

07:53:22

Me

i was using my own money and the system allowd it

Anthony

You claimed a bonus with us

😊

07:53:44

Me

you won't get away with this

Anthony

And this one have some rules that need to be followed

😊

07:54:00

Me

I followed them

Anthony

.

😊

I see that you were placing bets over $5

😊

I totally understand your frustration and I know is a lot of money

😊

But these rules needs to be followed

😊

07:58:50

Me

i read your rules and followed them i did not play with your free money i put up $100 of my money

and why are you not allowing me to see my mail from you

Anthony

I know that you made a deposit but you claimed a bonus on top of your deposit

😊

And that bonus is attached to bonus rules

😊

That is the main reason the amount was voided out of your account

😊

08:02:42

Me

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Red Stag Casino appears on 2 blacklists, but they haven't influenced our rating of this casino. We've chosen to ignore them either because they're related to the casino's prev

that is a scam and we are filing with the attorney general of Oregon you are taking advantage of people and i am joining 40 others who you have tried to subvert there winnings by your fraudulent activity

Anthony

Yes I understand but these are bonus rules that are shown in our website terms and conditions

😊

08:08:18

Me

they did not apply to my betting and were laid in place to cause confusion through interpretation

youre not even licensed and you would think that you would play it abouve board seeing as though you have alot of bad press

where are the emails you sent me this morning from support and

Anthony

You don't see it?

😊

08:11:08

Me

i wouldn't be asking

Anthony

Please check your spam and junk inbox please

😊

08:11:54

Me

theres a whole forum on your company that says you practice deceptive tactics like this

Anthony

 youre not even licensed and you would think that you would play it abouve board seeing as though you have alot of bad press

Our Casino is licensed by Gaming Regulators in all the countries in which it operates

😊

08:17:16

Me

no your not and I wasn't playing with a "welcome deposit bonus" i was playing with my money that i put there and won fairly your systen continued to allow me to play and win and there wasnt a problem until i told your people that i am dying of cancer and wanted to know when i could get my winnings so that i could set up my family before i die. I will let a jury decide what will happen i have nothing to lose and my dignity to gain

there are warnings all over the internet that your company does this to people

Anthony

 

This is Eddie. I hope you are doing well.

We would like to clarify some situations that are ocurring your Red Stag account.

It's essential that you reply to this email so that you can continue on your journey with us.

When replying, please confirm your phone number and a good time for us to call.

We look forward to hearing back from you as soon as possible.

Best Regards

Eddie

Customer Support

Contact us via LiveChat

support@redstagcasino.com

USA Toll-Free: 1 888 281 3640

Australia Toll Free 1 800 512 413

International: +61-1800-512413

just wanted to reach out and make sure you got the documents you needed, thank you Aaron

Hi cardogg1,

If you're certain that you didn't activate any bonus when making your last deposit and that all winnings were accumulated from a real money balance, could you kindly provide a screenshot of your bonus history along with your full game history? This will help us investigate the matter further.

Thank you.

Dear cardogg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.