Red Dog Casino - Player’s struggling to complete KYC verification.

I have been sending picture after picture of my credit cards to this casino to try and get through their validation process. It has been crazy how they receive the pictures (they are clear) and just send an email saying the same thing about how they need a clearer picture! They wait four days between each correspondence. The folks on the phone say they cant do anything because it is the "validation" department. Casino Guru, you guys are really perpetuating a scam as I got their recommendation from here. But now after digging further, everyone has the same issue with payouts at this casino. They wont validate documents and then they send partial payments over a long period of time.

Dear Wes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

i do understand the importance and have done it many, many times. However for me to send the credit card information and pictures four times only for them to continue saying they need it again. It is a scam and a stall tactic. I could post reviews for you here where twenty people are having the same problem.

here is another person with the exact problem I have copied for your reference.

‘As others have stated, I cannot get through the process of validating my account. I have sent in the information multiple times. The information they have requested has always been attached to my emails and they continue to email me back saying that they did not get some of the information, even though it is attached to my emails. It takes a minimum of 3-4 days for them to reply to my emails. I called customer service and they say that I am not able to reach out to the billing department any other way, only through email. I ask them to escalate my issue and nothing further gets done. In 3-4 days I just keep receiving an email that states they need information that I have already sent over to them. This has been an incredibly frustrating process. At this time all I have to believe is that they are scamming me. I have hope in that some people on here say they are getting paid out. Unfortunately, I have still not. I understand they are new, but I have sent my information in to confirm multiple times, so it seems like they are just giving me the run around.’

there are twenty more like that at the following link. All of these people don’t just wake up and decide to post validation issues with Reddog for no reason.

https://www.correctcasinos.com/red-dog-casino-review/

if you would like me to send you the emails privately with the pictures and the casino responses I will do that so you can see the absurdity and the delay. The pictures are crystal clear each time. I just don’t want to put pics of my credit card here but will send them privately. Let me know ?

Thank you very much Wes for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wes,

I looked at your complaint and will do my best to help you. I would like to invite Red Dog Casino into this conversation. Can you specify where is the problem with player’s verification process, please?

Hello Wes,

We have contacted the casino representative and have been informed that some of the files attached were of unsupported format, therefore, haven't got reflected in your email so the representatives couldn't have accessed them. As for now, we've been notified that all the missing data had been submitted and you are welcome to request your payout.

Regards,

TOP1 Team

Wes, try to request a payout and let me know if it worked.

Yes I was able to request it this morning! Thank you so much! Thank you Reddog. I only hope the payout process is four days as advertised!

Wes, I'll set the timer to 7 days what should be enough time for Casino to pay you your winnings. Please, let me know when you receive money.

Just an update... Seven days wasn’t enough to get this completed, but they have been in contact. I am told five more days and this will be complete! I will update when it is.

well I must attest that I have received the payout! I think the verification process was intentionally delayed, but I am very pleased with the payout time once this was approved.

Thanks to Mabel at Reddog, very awesome at getting this done. Much appreciated.

Dear Wes,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam