Rajabets Casino - Player’s withdrawal is delayed due to pending verification.

MY DOCUMENT NOT VERIFIED FROM 28th MAY 2024. MY ID IS RENRAJA. I HAVE SUBMITTED ALL THE REQUIRED DOCS AND IT SHOWS AS WAITING ON TODAY THAT IS 07 JULY 2024

Dear brrenukaprasad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I hv submitted my documents on 28th may 2024

I hv submitted my documents on 28th may 2024

Have you discussed the issue with casino support via live chat or email?

Could you please share any communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Please find attached screenshot with this mail the communication done with rajabets

Thank you very much, brrenukaprasad, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear brrenukaprasad,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rajabets Casino representative to join this conversation.

Dear Rajabets Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello Dear Renraja and Casino Guru,

It is reported that the user has provided an incorrect selfie document for verification. Kindly provide the requested documents to proceed with verification.

Best regards,

Team Rajabets

Dear brrenukaprasad,

Have you been able to submit the document in the requested form?

Dear brrenukaprasad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.