Rajabets Casino - Player’s struggling to complete account verification.

Hi,

I am a very happy customer from rajabets I am playing from quite long time I have withdrawn quite amount also but I don't face any issues but now for the big amount I won in crazytime they asked for account verification for which I have uploaded all the documents and now its been 11 days since I uploaded the documents no other update except documents are in que they don't have any time bound .....now I am worried about the money I have in my account is it safe also will they verify my account or not please help me

Dear lAtha926,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I have asked many times is there any other documents needed for verification they say what you are submitted is enough and they will say your documents are been queued for verification and checked accordingly by risk department but I am wondered its been 11 days and the response is same.

Thank you very much, lAtha926, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I hope this gets resolved with your help.

Still the status verification is waiting looks very strange no proper response from rajabets exept your documents have been queued for verification.please help.

Dear lAtha926,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear Rajabets Casino,

Could you please state why the player's withdrawal account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello All,

Firstly, as per the report given on this matter. The user's KYC documents have been rejected and failed. The information on her Rajabets account and ID verification document does not match. Her account has been terminated.

The user has tried to withdraw her winnings to another person's bank account named "Gowtham Prakash" https://tppr.me/2xmyM. It is highly suspected that it is a person who is acting on behalf of "her". And, https://tppr.me/BAR34 as per Rajabets Terms and Conditions, and also as information given on "Registration" the user has to provide each detail as per the same on his/her ID document.

As per our policy, her last "deposit" was expected to refund however she has withdrawn her winnings (100.000 INR) after her last deposit of 3000 INR.

In case any further proof is needed we may provide as the same.

Hello Rajabets

Please don't tell all this looks very strange

I will elobrate the complete story

I had uploaded documents for KYC which was rejected when I contacted the chat support I got to know that documents were not clear so later I had uploaded the documents which were clear and the status was showing as waiting from past 16days.

Secondly I had applied for a new debit card so thought of withdrawing to my husband account I.e Gowthamprakash and he doesn't have any relationship with rajabets and he is not acting as me or some what as u mentioned above .

@casino guru I can give all the documents as a proof since I have huge winnings so casino is playing with me seriously I am not happy with the rajabets response there are just trying to keep my winnings

Please help me with this

Also I just checked the terms and conditions it says withdrawal to others account is prohibited seriously I was not aware of this and I have withdrawn to my husband account my apologize for this

But I also wanted to know if withdrawal for others account is prohibited why did the casino proceeded with the withdrawal?????

And I am very sure even my husband have not even looked into my account as he is doesn't have any interest in gambling I was using this and I only have requested the Withdrawal .

@casino guru please help me this is not acceptable I can provide you all the proofs and documents

You can see they are saying that my birth date mismatch I really don't accept this definitely there was no reason to enter a wrong birth date my birth date is 26/08/1994 and now as they have blocked my account I couldn't check what I have entered and may be it was a typo error if it was wrong but nothing was intentional and I am 28years old not below 18 according to their terms please casino guru help me first time I won some big ammount and casino is not paying me my win I dint play in any bonus

@casino guru will you be able to help me out or shall I write a complaint against Rajabets to online casino commission????

Because I have no other go they have terminated my account my 6lakhs winnings... definitely I will fight for this nobody should suffer like me ....... because they don't want to give my winnings they are playing this cheap tricks till now I haven't received single email or any communication from Rajabets regarding any violations or information from the day I registered if they suspected some violations they should inform the user first without any information they have terminated my account and I am sure i have not entered my birth details in correct.....I got to know they have terminated my account through casino guru but not from Rajabets....I have all documents with me to raise a complaint agains them.....if Rajabets is thinking that what this girl can do definitely I will fight for this.@casino guru please guide me whether this can be solved here or shall I raise the complaint against the Casino?????

Dear lAtha926,

I am afraid it is not allowed to put incorrect information in the registration form, and it is also not allowed to withdraw funds to an account that does not belong to you.

Dear Rajabets Casino,

How did you manage to send 100k INR to the player?

I am looking forward to your response.

Kind regards,

Stefan

Yes I agree with you but as a humans we can do typo mistakes rite and I am ok to submit any documents needed to activate my account with 6lakhs winnings ok to do vedio verification as well to prove the casino my identity....and there are similar complaints in which other casinos has give one more chance to player's........and definitely without my knowledge this has happened.....I would appreciate Rajabets if they are ok to verify me with what ever proof needed......if not definitely this is a cheating players will doubt this casino since they are not ready to pay the winnings they have terminated my account

Hello Stefan,

Here you can find the transaction proof, there is one more transaction that she/he has made as the same. https://tppr.me/mhmCn

50k to my account and another 50k to my husband account i.e Gowtham Prakash there were 2 transactions and 50k to my husband account was also credited if the casino had a terms of withdrawal to other account is prohibited why was the transactions processed???

I have not got any proper response from Rajabets I am planning to raise complaint against the casino in consumer court I will be happy if it is getting resolved here only .

Dear lAtha926,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan