Rajabets Casino - Player’s struggling to complete account verification.

casino has not been verify my account for 8 days, they asked from id + selfie with the inscription rajabets + date, I sent it on 04/07/2022, still my acc not verifed, there is no contact with the support of this casino, live chat support looks robots works, are working because I have never received a valuable answer, they always paste ready texts that do not make much sense.

from 8 days the casino has not verified my documents, the zombie casino, no support, robots in live chat etc.

Dear DanielStasiak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week. If there is no development by the end of this time frame, we will intervene.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

of course I understand that verification is needed, but I added my documents on July 4 and there is no update until today, and the worst thing is that there is no contact with the support, live chat support is the worst support I've seen in casinos, EVER, I never got any meaningful answer, it looks like robots were writing, it's strange that this casino has a good reputation, it is a big surprise for me.

the amount I have on my account is 45,000 INR

Dear DanielStasiak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear Casinoguru and Daniel,

We came across this discussion yet the user's KYC process appears as already resulted as it was supposed to be. However for further help feel free to contact with us support@rajabets.com

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my account was verified after 17 days of the requested documents uploaded and my is withdraws processed.

Hello everyone,

Thank you Rajabets Casino for taking your time to reply to this complaint.

DanielStasiak, do I understand correctly that the issue has been resolved? Can we now close this complaint?

Dear DanielStasiak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

yes, I received payments.

Awesome news, DanielStasiak. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.