The player from India had been experiencing withdrawal issues with Raja bets online casino due to a pending account verification. He had submitted the required documents, but after more than a week, the verification had still not been completed. The player had more than 1.2 lakh rs in his account and had received unsatisfactory responses from the casino's chat support. The player had clarified that the same issue had also been faced by a relative, but they had been using separate accounts on different IP addresses. After 20 days of the same problem, the player had reported that his issue had been resolved and the casino had marked the case as resolved. We had confirmed the resolution and closed the complaint in our system.
Rajabets Casino - Player's account verification is delayed.
Amount: 150,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I am using Raja bets applications I have problem with 2 account with different people more then 7 days is ago my verification is not done they guys are says that your verification in is quee you have to wait you have to wait they guys are not give any commitment any they guys are not says ana proper answer also my user id is -tomar2**** so please help me for that
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2 months ago
Hello anuragtomar,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Sir as per Raja bets upload
Adhar card front face
Back adhar card front face.
Right on paper rajabets still show under wating
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2 months ago
More then 1.2 lakh rs in my account and on chat option they guys are giving lots fake excuses
can you see that
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2 months ago
still.show wating wating and if we I chat with a rajabets they guys are says what for quee what for quee only no one help me on that
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2 months ago
Hello anuragtomar,
Can you please explain your initial post regarding having problem with 2 accounts? Can you please clarify what 2 accounts do you mean?
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2 months ago
That's mean 2 people facing this same verification problem second account is my relative account both accounts are different
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2 months ago
Sir if I know that these guys are cheater I will not spend my single rs they guys are cheater I see lots of same problem video in YouTube also they guys are cheater everyone
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2 months ago
Hello anuragtomar,
Did you ever play with that relative under same IP or from the same device? Is your account currently still open?
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2 months ago
please FIXED this issue more 20 days same problem please fixed this issue
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2 months ago
Dear anuragtomar,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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