Rajabets Casino - Player's account verification is delayed.

I have uploaded all the documents for Rajabets to verify, it is taking longer than expected to verify the documents. Looks like they are intentionally doing to loose the whole money.

Please intervene and resolve the issue

Dear gopitmg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Its been 7 days now, i am not sure how many days usually casino's will take for kyc verification.

Also whenever i reach out to live chat, they have only answer saying they cant intervene, and verification is in the queue.

The disputed amount need to be corrected it is 2,50,000

Its been 7 days now, i am not sure how many days usually casino's will take for kyc verification.

Also whenever i reach out to live chat, they have only answer saying they cant intervene, and verification is in the queue

Thank you very much, gopitmg, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Tomas/Casino guru,

The verification is still showing as waiting and i have uploaded all the necessary documents on 20th December. Please help and let me know if you need any information from my end

Thank you

Hello gopitmg,

This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.

I'd like to invite Rajabets Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?

Thank you.

Best wishes,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Casino Guru,

This users verification was approved more than a week ago, we kindly request this case to be closed.

Regards,

Team Rajabets

Dear gopitmg,

Can you please confirm if your issue has been resolved? Thank you.

Yes, kindly close the case

Dear gopitmg,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru