I understand your frustration, dear Vihu77, and I truly empathize with your situation. However, please understand that as a mediator between online casinos and players, we must first collect sufficient evidence from the player to be able to investigate the issue and discuss the situation with the casino. Without solid evidence to support your claims, we cannot request an explanation from the casino.
Therefore, I regret to inform you that we are unable to proceed with the investigation and have to close this complaint. I recommend that you try contacting the game provider directly, specifying the date and time when you encountered the issues. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
I understand your frustration, dear Vihu77, and I truly empathize with your situation. However, please understand that as a mediator between online casinos and players, we must first collect sufficient evidence from the player to be able to investigate the issue and discuss the situation with the casino. Without solid evidence to support your claims, we cannot request an explanation from the casino.
Therefore, I regret to inform you that we are unable to proceed with the investigation and have to close this complaint. I recommend that you try contacting the game provider directly, specifying the date and time when you encountered the issues. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika