The player from India reported multiple issues with the Ganesha Fortune game, including missing credited spins and the game being stuck due to internal errors. Over the past 10 days, these problems had led to a substantial loss of approximately 52,000. The player sought compensation for these ongoing issues. It was concluded that without sufficient evidence to support the player's claims, the investigation could not proceed, resulting in the closure of the complaint. The player was advised to contact the game provider directly for further assistance.
Rajabets Casino - Player requests compensation for technical issues.
Amount: 52,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 months ago
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2 months ago
I had 4 issues in last 10 days. Same issue 2nd time on Ganesha fortune. I need compensation because of these issues I lost 52000 in 10 days.
I had issues with Ganesha fortune for 2 weeks now it's resolved today and out of free spins 301 but 244 only was credited and the game is not showing in game history also.
Yesterday also 2 games sun of Egypt 3 and volcano coins was stuck with error internal error.
Because of continuous issues I am depressed and has losses in this time frame around 50000. I need all of them compensated.
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2 months ago
Dear Vihu77,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what you mean by saying you lost 52000 due to internal errors with the game? Was this money deducted from your account, although you see no gaming activity in your profile?
Have you contacted customer support regarding the technical issues you are facing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Dear Vihu77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
There is issues with game providers consistent bugs with the games I play most sun of Egypt 3 and Ganesha fortune because of those issues always when I buy feature buy and play spins on Ganesha fortune I am getting only half the amount I win. There is also no game history for that particular rounds. This is fraud. I contacted support but no help or no big compensation. I need help I need a big compensation
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2 months ago
I'm sorry, but if the games are not recorded in your gaming history, we are unable to determine whether the funds were unfairly deducted from your account or if you received lower winnings than you are entitled to. Without further evidence to support your claims, we cannot contact the casino and request an investigation. Have you asked the casino to provide your game history in Excel format from the date you encountered the errors in your games?
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2 months ago
I have asked for game history and also I personally opened the game where it has game history but unable to see only that particular game in game history. That's fraud. I even raised further requests for game history but they didn't provide me and game providers ok 3 oaks and ps gaming have removed these games completely from casino after I faced issues for 2 weeks I need help
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2 months ago
I understand your frustration, dear Vihu77, and I truly empathize with your situation. However, please understand that as a mediator between online casinos and players, we must first collect sufficient evidence from the player to be able to investigate the issue and discuss the situation with the casino. Without solid evidence to support your claims, we cannot request an explanation from the casino.
Therefore, I regret to inform you that we are unable to proceed with the investigation and have to close this complaint. I recommend that you try contacting the game provider directly, specifying the date and time when you encountered the issues. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
