Rajabets Casino - Player facing drawn-out and repetitive verification process.

I have won 7 lakh username ***** on rajabets and prior to that they used to give withdraw normally of small amount but once I won seven lakhs i was asked for reverification i uploaded all the documents and were kept in waiting for 15days and thereby were rejected saying these documents are verified upload 3 bank statements thereby Uploaded 3 bank statement then again waiting for 15 days i was asked again to upload 5 bank statement they r just doing fraud with the customers I request uh kindly let them to verify my Account as i have lost 200000 lakh in this fake site

Incase u want to call me call me on *****

Dear blastereleven228,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please specify if your identity was verified successfully? Is verification of your payment method the only obstacle in completing the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes verification of payment is only obstacle as my account was verified earlier besides this I used to withdraw with ease prior to winning.

Ii have played live casino game lightning roulette.

No I won it from the real money

@casino.guru kindly respond @rajabetsindia respond

@ Tomas plz respond now

I apologize for not replying sooner.

Thank you very much, blastereleven228, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Kindly do the same and tell rajabetsto verify my account I m waiting from March 23

Hello blastereleven228,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello Michael sir thanks for posting it kindly ask them to provide the information if my account was already verified and I used to withdraw normally on 23 March they asked for reverification still on one or another pretext they r delaying it

Hello Michal,

Please share an e-mail to provide the relevant details.

Best regards,

Team Rajabets

Rajabets is worst of all apps now they have inactivated my account without providing any information relating the same

@Casinoguru kindly intervene I m feeling heart broken as I used to withdraw normally from this site from last 2 years they have now inactivated my account without even responding or giving proper reason I m shattered as i have lost more than 10 lakhs on this site it is therefore requested kindly respond and my problem should be addressed so that I won't face any problem in future

Dear blastereleven228,

According to the evidence I was able to review, it seems that you have been operating multiple accounts in Rajabets Casino.

Could you comment on this issue?

I am using this account from 2022 rajabets are jus manipulating u people if it was like that why they were earlier giving me withdrawl hussle free why they do this only after I have won 700000 rupees.

They r jus making fool out of us and nothing else I sincerely request u kindly intervene and solve my problem I have already lost morethan 10 lakh on this site. When they were giving withdrawl on previous occasions and taking deposits why they r doing this fraud.

Dear blastereleven228,

Due to the evidence that was provided to me, it is clear that you have created multiple accounts in Rajabet Casino, and therefore have breached the casino's terms and conditions. According to the casino's terms and conditions:

3.1. Single Account

Your Account must be registered in your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP). email address, Access Device, or any environment where Access Devices are shared (e.g. schools. workplaces, public libraries, etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by you, concerning the Services shall be "Duplicate Accounts". We may close (at our sole discretion) any Duplicate Account (but shall not be obliged to do so).

10.4. Collusion, Cheating, Fraud And Criminal Activity

Collusion, cheating, fraud, and criminal activity include but is not limited to:

Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behavior which amounts to deliberate cheating.

We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offense to the relevant authorities, we may suspend or close Your Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you), and in certain cases, block access to all funds until further notice. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behavior outlined in this Section and any action we take in respect of the same will be at our sole discretion.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.