The player from United Kingdom is complaining about the lengthy verification process. The complaint was resolved as the player received his withdrawal.
Rainbow Spins Casino - Player’s struggling to withdraw his winnings due to ongoing verification.
Amount: £600
Rainbow Spins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Had enough of this site waited 2 weeks for 200 pound they put it back into my games I played it won 600 I facebook message them and email they keep saying send documents to get verified which have done about 5 times it's a absolute scam
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3 years ago
Dear Gavin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.
Have you been advised what exactly seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Have contacted rainbow spins many times through email and Facebook theres no contact number have sent pictures of my bank card drivers license and a utility bill still waiting for response
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3 years ago
Thank you very much, Gavin, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
