Rainbow Spins Casino - Player’s struggling to withdraw his winnings due to ongoing verification.

Had enough of this site waited 2 weeks for 200 pound they put it back into my games I played it won 600 I facebook message them and email they keep saying send documents to get verified which have done about 5 times it's a absolute scam

Dear Gavin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Have contacted rainbow spins many times through email and Facebook theres no contact number have sent pictures of my bank card drivers license and a utility bill still waiting for response

Thank you very much, Gavin, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and let them know about your issue.

It's all sorted finally

Hi Gavin,

Sorry to hear about your negative experience. I am also glad to hear your issue has been resolved.

Should you ever wish to contact Rainbow Spins support please go to support@rainbowspins.com.

Thanks!

Dear Gavin,

Thank you for letting us know that your issue have been resolved, we gladly hear that it could be sorted out so fast. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru