The player from the UK is struggling to withdraw funds due to incomplete KYC. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'.
Rainbow Spins Casino - Player’s having difficulties withdrawing winnings.
Black points: 115
Amount: £900
Rainbow Spins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
I just get one response each day asking for a different form of I’d to process my withdrawal it feels like I’m getting ripped off I actually enjoyed the games on this site
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3 years ago
Dear Dave010181,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you are currently trying to complete the KYC? Could you please share with us, which documents you have already provided? Have all of them been approved?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply
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3 years ago
I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply
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3 years ago
I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply
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3 years ago
I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply
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3 years ago
Thank you very much Dave010181 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Dave010181!
From now on, I will take care of your complaint. I would like to invite Rainbow Spins Casino into the discussion in order to help us resolve your issue.
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3 years ago
We would like to ask Rainbow Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
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