The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.
Hello,
I Played on Raging bull for a long time, the last win was on August 9th, The chat is not working , it takes you to send an email, i have done that 3 times, i get the auto response,,,,,.
I will enclose a screen shot.
Dear AKvegas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your chosen payment method was Bitcoin? Was this your first withdrawal request or you have received winnings from this casino previously?
Furthermore, I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1:
„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."
„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times."
Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hi Petronela.
Yes i use Bitcoin, I did get paid by Raging bull in the past,
Amit
Thank you very much, Amit, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello AKvegas,
I am very sorry to hear about your problem.
I would like to invite Raging Bull Slots Casino to join this conversation and give us an explanation of why the player's withdrawal has been delayed.
Greetings AKvegas,
I've been working on this for you on our end here, it appears a good number of your deposits are no longer with us. Whether intentional on your part or the part of your bank, this is what is currently holding up your withdrawal.
I'll be reaching out to you on Monday personally via telephone, we'll need to discuss the situation but hopefully we can come to a resolution and get things back on track for you.
Best,
Nick and Raging Bull
Hi Nick,
You can and should have called me 2 month ago, Before we talk check on my conversation with your other CSR about your provider,
Looking forward to get paid.
AKvegas
Hey AK,
Great talking you, as I said scheduling for phone contact on US based players can be a bit problematic for me, however in this case there was no other way.
Now that we've spoken I can move forward with this, hopefully we see something happening shortly.
I'll keep you posted.
Best,
Nick and Raging Bull
Hey AK,
Read and respond to my email please, we have a rather favorable outcome considering the situation I believe. Need you to confirm your Bitcoin address so we can move on this.
Best,
Nick and Raging Bull
Hi Nick,
I do not see any email from you, I did send my Bitcoin Address to RB and center,
AK
Hello AKvegas, nice to see this case is moving on.
Please let us know once you receive your withdrawal so we can hopefully close the case soon. Thank you in advance.