HomeComplaintsRaging Bull Slots Casino - Player’s withdrawal has been delayed.

Raging Bull Slots Casino - Player’s withdrawal has been delayed.

Amount: $950

Raging Bull Slots Casino
Safety Index:Above average
Submitted: 30 Sep 2020 | Resolved : 28 Oct 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.

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3 years ago

Hello,

I Played on Raging bull for a long time, the last win was on August 9th, The chat is not working , it takes you to send an email, i have done that 3 times, i get the auto response,,,,,.

I will enclose a screen shot.

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3 years ago

Dear AKvegas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your chosen payment method was Bitcoin? Was this your first withdrawal request or you have received winnings from this casino previously?

Furthermore, I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Hi Petronela.

Yes i use Bitcoin, I did get paid by Raging bull in the past,


Amit


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3 years ago

Thank you very much, Amit, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello AKvegas,


I am very sorry to hear about your problem.


I would like to invite Raging Bull Slots Casino to join this conversation and give us an explanation of why the player's withdrawal has been delayed.

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3 years ago

Greetings AKvegas,


I've been working on this for you on our end here, it appears a good number of your deposits are no longer with us. Whether intentional on your part or the part of your bank, this is what is currently holding up your withdrawal.


I'll be reaching out to you on Monday personally via telephone, we'll need to discuss the situation but hopefully we can come to a resolution and get things back on track for you.


Best,


Nick and Raging Bull

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3 years ago

Hi Nick,

You can and should have called me 2 month ago, Before we talk check on my conversation with your other CSR about your provider,

Looking forward to get paid.

AKvegas

 

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3 years ago

Hello,

It's 5 pm , and no phone call,,,,,,,

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3 years ago

Hey AK,


Great talking you, as I said scheduling for phone contact on US based players can be a bit problematic for me, however in this case there was no other way.


Now that we've spoken I can move forward with this, hopefully we see something happening shortly.


I'll keep you posted.


Best,


Nick and Raging Bull

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3 years ago

Sounds great, Thank you,

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3 years ago

Hey AK,


Read and respond to my email please, we have a rather favorable outcome considering the situation I believe. Need you to confirm your Bitcoin address so we can move on this.


Best,


Nick and Raging Bull

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3 years ago

Hi Nick,

I do not see any email from you, I did send my Bitcoin Address to RB and center,

AK

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Hello AKvegas, nice to see this case is moving on.


Please let us know once you receive your withdrawal so we can hopefully close the case soon. Thank you in advance.

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3 years ago

Hi Zuzana,

I sure will , thank you for your help

AK

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3 years ago

Hi Zuzana,

i got paid, Thank you for your help again, And thank you Nick.

AK

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3 years ago

I am more glad to hear this. Thank you for letting us know. Thank you Nick for your help. Wish you both all the best.

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