HomeComplaintsRaging Bull Slots Casino - Player’s withdrawal has been delayed.

Raging Bull Slots Casino - Player’s withdrawal has been delayed.

Amount: $200

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 12 Jun 2024 | Resolved : 29 Jun 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 months ago

The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.

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5 months ago

I requested a withdrawal of $200 on May 31st I had already completed the verification process through the third party company that they use and when I talk to customer service and ask what the status of my withdrawal was they keep telling me that they're going to escalate it but that takes 48 business hours which is six business days so another week at least just to get an answer about anything.

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5 months ago

Dear lori22879,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Did you accumulate your winnings with or without an active bonus?
  • Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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5 months ago

Dear lori22879,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

I am still waiting on the money. They said they approved the withdrawal on June 13th and it was supposed to be sent to my bitcoin account. I still have not received it.

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5 months ago

file

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5 months ago

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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4 months ago

Unfortunately I didn't screenshot the chats and I don't know how to retrieve them. The last chat was a fee days ago and they said it would deposited into my bitcoin wallet on 6/27/24

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4 months ago

filefilefile

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4 months ago

Thank you very much, lori22879, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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4 months ago

I received the money this morning. Thanks for your help

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4 months ago

Thank you, lori22879, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.


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