Raging Bull Slots Casino - Player's withdrawal has been delayed and his account access revoked.

Never paid me out after making several deposits... now can't even login to the site. Withdrawal was still pending when access was revoked, and after being assured by chat support, everything was fine.

Dear garagedoordude81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

How long have you been playing at this casino?

Could you please confirm that you passed the KYC verification?

Do I understand correctly that your account has been blocked? Have you received any explanation for it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I'm not sure how I would do that, as I am unable to login, however I did receive one payout prior to this incident and my KYC was approved, I received zero explanation of why I'm not able to login, have sent emails to customer care with no response.i've been playing on the site as an active depositerfor no less than six months, most likely more

In regards to my username, I logged in using inclave which is my email and password... my actual user name for raging bull I noticed in the top right of corner of promo emails. It's 8vet1x3ul...(odd that I still receive promo emails yet can't access site🤔)

The one payout that I did receive, and kyc accepted/approved was on a no deposit bonus with a max cashout of just 100 I believe. And I was also told future payouts would be faster but this happened instead.

Update: as of today site access restored, withdrawal pending still...requested payout on 7/24

Thank you very much, garagedoordude81, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, I appreciate your time and attention to this matter... it appears coming to this platform, has made a difference as I am now able to login, hopefully it plays out as it should ...best of luck in all your future endeavors✌🏼

Hi garagedoordude81,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Raging Bull Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Could you check what are the reasons the withdrawal request has been pending for more than 2 weeks already?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thanks I appreciate that. I was able to reach support yesterday and the rep was super nice and everything, confirmed that the payout request was still pending and double checked to make sure my bitcoin address hadn't changed. But no info as far as why it's been pending for so long or if and when I will receive my winnings. It's a bummer, it's a really cool site, I deposit a lot, never had anything but good things to say till this happened. I am more surprised and disappointed than anything else🤷🏼‍♀️

Thank you for the updates, garagedoordude81. There's always a chance that there may be some problems with the payment processor, casinos sometimes cannot really influence it. But I'm glad to hear that support is responsive, I hope that this is just a matter of time.

Anyway, we will keep waiting for a reply from a casino representative, who'd be able to look into the issue in a more detailed way.

Please, let us know if you get any news before they respond here in the complaint thread.

Hello, it's now been 15 business days(19 cal lender days) since my withdrawal request and it hasn't even been reviewed yet according to support. It clearly states on the website all withdrawal request will be reviewed within 7 business days. Unfortunately support doesn't have anything to do with reviews and payouts. Apparently it's a completely different department..finance I believe they said. Subsequently support can provide no information in regards to reasons for such a lengthy delay or when there will be an update or if I will even receive winnings at all. Twice support has escalated this matter to the relevant department.

The latest as of today. withdrawal request made 07/24/03.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Which "MAY" negatively impact their rating? How could it not? They continue to completely ignore my emails, ignore your opportunity to respond to this, stiil pay not pay the winnings out, the withdrawal request has been pending for weeks going on a month when he clearly states seven days for review. If This doesn't negatively impact their rating what on earth does!? You guys are considered a reliable source, therefore take on at least a little bit of responsibility for the ratings and reviews you give. To not hurt their rating for this would be to condone it. I am shocked that there would even be a question of whether or not a non-response and a refusal to pay out legitimate winnings to an active depositer would lower their rating or not. It's literally the worst possible thing a casino can do! Utter disbelief. What you're telling me essentially is that ultimately these casinos have zero accountability and can do whatever they want with zero consequences. That's a horrifying statement

there's been an exciting development. Went to my account and there was no withdrawal pending. Check my transaction history nothing about the withdrawal request contacted support and was informed that my request was approved and will receive payment in 7 to 10 business days. It sounds good to me, however let's see if it comes or not the reason given was high volume of transactions. So by seven days for review, they mean seven to? Days for review could be anything... I feel like that's valuable information for future depositors players alike... if I do get my payment that would be wonderful but at best case scenario it's super late... y'all will be the first to know if I get it or not as this case has been most interesting

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia

We have received the additional email from the player:

Case has been resolved, winnings have been paid out. Thank you so much casinguru.

Therefore, the complaint will be marked as resolved.

Thank you for your cooperation, garagedoordude81, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru