Raging Bull Slots Casino - Player's winnings were confiscated due to a deposit issue.

Last night I deposited 35$ into my Raging Bull account. I received a bonus. I began to play and had a lucky night. I grew that deposit all the way to 1200 then back down to 800. Eventually I met my play through amount required to withdraw my funds (1700). I kept playing and eventually got my account to over 4K! This morning I logged in and all of my money was gone. Withdrawn by the manager. I'm being told that there was a problem with my deposit, and they wanted screen shots of my bank to prove my account was charged. They dont exist, because they never attempted to charge my account. My account would have been charged, had I lost my deposit, but they waited and because I won, they never charged my debit card. I asked for proof that there was a problem with my deposit and they cannot give me any. They cannot show where they attempted to charge my bank account at all. This is a scam. If you lose, you will definitely be charged.

Dear bcarpenter13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the deposit was never deducted from you? Could you please advise which payment method you used to make the deposit? Have you made any successful deposits before?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

That’s correct. I made a deposit with my debit card. I then received an email a few minutes later from Raging Bull that my deposit was successful and the funds were in my account to play. So I began to play. Once I made it through all of the play through and grew my balance I attempted a withdraw. I was then told there was a problem with my deposit and I needed to show them my bank statement to prove it was on there. It’s not on my bank statement because they never attempted to charge my card. I simply asked for proof that they attempted to charge my card for the funds and that it was declined. They cannot or refuse to show that proof. I called my bank and was told there was never an attempt to charge my card for that amount by anyone. I have uploaded all of the documents I have available. I know for a fact, that had I lost my deposit playing I would have been charged. I had a lucky night and won. Their way out of paying me was to never charge my card for the deposit. I believe this whole heartedly because they won’t show proof otherwise. I even told them to charge my card now and put my funds back in. They refused.

I logged in today and I received deposit rewards. If my deposit didnt go through, why would I receive deposit rewards? Just wanted to add this as proof to the shady business going on.

Could you please post a screenshot of your deposit/transaction history here in this thread? You should be able to find it in your casino account.

Thank you very much, bcarpenter13, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi bcarpenter13,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Raging Bull Slots Casino to join the conversation and contribute to the resolution of this complaint.

Greetings all,

I had the opportunity to review the situation and unfortunately the deposit that resulted in the requested withdrawal was denied by the issuing bank and could not be collected by our 3rd party payment providers, thus the request was denied.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Thank you Nick for your reply.

Dear bcarpenter13,

Do you have any statement from your bank regarding the failed deposit?

Nick,

No I do not. My bank has no record of the attempted withdraw. Is there any documentation that proves the withdrawal was attempted? This is the whole issue. I would like proof that it was declined. It is my stance that my card was never charged and my winnings were taken. If I had lost everything I would have been charged. I won over 4K. The next day my winnings were withdrawn and I was told my deposit failed.

Dear bcarpenter13,

Thank you for your reply. We discussed the issue internally. It's clear that the user experience in these cases is quite bad, however, this is a standard in most casinos. The deposited sums are being added to the players' balance practically immediately so that they can play right away. We don't know why your transaction failed. Unfortunately, this doesn't change the fact that it did. If your bank stated that your card was never charged, the casino account was unfunded and the winnings have no value. If the casino paid winnings from such deposits to the players, it would go bankrupt very quickly because many fraudsters use similar methods for personal gain. Just like there was no option to win, there was also no option to lose the money from your deposit. I'm afraid I won't be able to help you with this one and your complaint will be rejected.

Best regards,

Peter