Raging Bull Slots Casino - Player’s struggling to receive his winnings.

Informed that Wells Fargo is an excluded bank for wire transfer. Informed that the first withdrawal MUST be wire transfer with no bitcoin account option or check issued option.

Insist upon me opening a "acceptable" bank and will not inform me as to which banks they consider acceptable.

So only option is a wire transfer to a different bank than Wells Fargo that I must open to get my funds.

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask them for their cooperation, but, before we do so, please could you confirm that you have completed KYC verification successfully and this is your first attempt to withdraw your funds? I hope we will be able to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Greetings Patrick, Petronela,

You will be receiving an email from my right hand Anabelle shortly so be sure to check your inbox, hit reply on that email and follow up with her. I have no doubt you will have the situation resolved in no time.

Best wishes,

Nick and Raging Bull Slots 

As far as I am aware all KYC documents have been received. Yes my first withdrawal.

I did open a new non Wells Fargo bank account - but that should not have been necessary.

New bank information sent to payments and documents departments.Each time they receive documents it starts a new 7-10 business days cycle again. 

I still await my withdrawal to be processed.

Patrick

To add:

Recently contacted the support line to request that they "flush" or lock the funds to limit any ability to cancel and replay the winnings.

(If you don't trust yourself)  :)  They do not flush or lock funds.

Just an FYI

Dear Patrick,

Have you received an email from Anabelle? I believe your winnings will reach you in the near future.

Hey Patrick,

Thanks for your cooperation, all the necessaries have been completed and your withdrawal request has been approved. Please continue to follow up with Anabelle, you couldn't possibly be in better hands.

As to "automatic flushing", there is just no possible way to do so with the complexity of our bonus structure. You may have noticed that we offer some of the best bonuses industry wide and doing so is no simple task. Every single withdrawal request needs to be reviewed and approved by an actual human being and needs to stay exactly where it is until said human has the chance to review it, we think it's a small price to pay for what you get in return.

All the best to you and congrats on the win!

Nick and Raging Bull Slots

I just received an email from the staff at RB. It does look like they are being stand up and will be sending me a check soon. I appreciate the assistance that Casino Guru has provided, because this probably would not have been resolved (especially this quick) without their help.

I also very much appreciate RB efforts to understand what a difficult situation their policies placed me in, and did the right thing in resolving this.

I did indeed open an new bank account as well. It isn't as easy as one might think, but it is done so that future deposits and withdrawals not using Wells Fargo should be easier.

I will keep you informed when I receive the funds.

Thank You all.

Thank you very much Patrick for an update. We will be waiting for your confirmation patiently.

We are extending the timer by 14 days as we still don’t have a confirmation from the player that he received his winnings.

As of today 03/23/2020 I have NOT received anything from RB casino.

Thank you very much Patrick for the update. Hopefully, your winnings will reach you soon. I’m setting the timer for 14 days and waiting for good news.

Still awaiting check.

Just received this response from RB Casino.

Not only is the check not even"in the mail" (no tracking number)- but I opened another bank account that is also unacceptable to them for wire transfers.

I don't know why I did - but after resolution of the above issued was being resolved I played again and have another 338.00 winnings withdrawal in the works. That was set for wire transfer to a bank other than Wells Fargo  -  TCF bank. Apparently that is unacceptable as well.

Simply unbelievable.

Patrick C.

Dear Patrick,

I checked with Finance Department and received a reply from them:

Check payment is still in time frames and there is no available tracking number posted yet as it's with payments service provider now. And unfortunately they can not accept TCF national Bank. Do you have any other bank accounts (not Wells Fargo as well)?

Regards,

Anabelle W.

I would like to ask Raging Bull Slots Casino for assistance. Thank you very much in advance.

We would like to ask the Raging Bull Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you. It is April 7th and still not even a whiff of a check. Something is seriously wrong with the casinos work flow. It would almost be comical if I didn't need this money.

Dear Patrick,

I totally understand your frustration, but there is nothing else at this time that we could do to speed up the process. I will be waiting for your confirmation.

Greetings Patrick, Petronela,

The check should have arrived on the 15th, I had the other requested withdrawal approved and the lovely Anabelle got it sent out on the 15th as a wire payment so literally any time now. 

We should be able to put this one to bed short like, let us know!

Best,

Nick and Raging Bull

Dear Patrick,

We’re waiting for your confirmation patiently. 

@Nick, thank you very much for the update.

Dear Patrick,

Please could you update the status of your complaint? Thank you very much.

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Thank you very much in advance.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.