Raging Bull Slots Casino - Player’s struggling to complete account verification.

they are asking for way too much information. They said im required to have a passport to withdraw. Im a citizen of the u.s. but i was born in Germany. My father was in the airforce. Why would they require that when I don't travel .

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Have you tried to communicate this issue with the casino? Have you been advised of any alternative picture ID (e.g. Driving License) that would be accepted for the verification? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Thank you very much, Mike, for forwarding the live chat transcript via email. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? 

Dear Mike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.