The player from Minnesota is facing difficulties while trying to make a second payout. The complaint was rejected because the player didn't respond to our messages and questions.
My first payout was fine and then I submitted a second payout and I waited the 10 baking days for seven days for whatever withdrawal method and they told me they split it and it was approved and then the next day I try to get on the side and he keeps telling me something bad happened
Dear sonjace,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
Also, do I understand correctly that you are not able to log into your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina