The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.
Raging Bull Slots Casino - Player’s Bitcoin withdrawals are delayed.
Amount: $4,250
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
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5.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Submitted following requests for Bitcoin withdrawal,
1 of $2,250 USD on 5/29/2024 - approved 6/6/2024
1 of $500 USD on 6/5/2024 - approved 7/9/2024
1 of $750 USD on 6/26/2024 - approved 7/16/2024
All bonus deducted already, so this $3,000 total is pure winnings.
Had several weekly iterations with casino host, promises to pay every time, but nothing received so far. They claim 7-10 business days but we are now already over 45 days total since approval date. Please see if you can help.
Br/A
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4 months ago
Dear TheDutchRock,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the full KYC verification?
Could you kindly specify what type of bonus did you play with? Was it a deposit bonus or a free, no-deposit bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Hi Veronika,
Raging Bull has never paid me before.
All needed documentations are verified and ok
I normally pay with a deposit bonus % of the deposited amount, take one of there marketing offers.
But all these amounts already have that deducted.
Note: all 3 are already approved withdrawals, so it's just a matter of when i get paid.
If you need more info please let me know.
Br/A
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4 months ago
I hope both attachments came thru ok and there you can see the approved withdrawal requests.
Br/a
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4 months ago
Thank you very much, TheDutchRock, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 months ago
Dear TheDutchRock,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.
Dear Raging Bull Slots Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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4 months ago
Greetings all,
I've had a look and I should be able to assist here, please come to VIP and update your Bitcoin address TheDutchRock, once that's done hopefully I can push things along for you.
Best wishes,
Nick and Raging Bull
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4 months ago
Hi Nick,
I actually received the $2,250,00 today from you guys in Bitcoins.
So thank you for that.
Now, as you have the address, i hope you can also push for the remaining 3 withdrawals to be paid,
requested June 5th - $500 USD
requested June 26th - $ 750 USD
requested Aug 2nd - $ 750 USD
Looking forward to these payments as well.
thanks for your support,
A
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3 months ago
Dear TheDutchRock,
Have you received any updates regarding your other withdrawals?
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3 months ago
Hello,
I received now 2x extra payments out of the 3 outstanding, so only the last $750 to be paid out
I hope they process that soon as it is open since 2nd of August.
Br/A
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3 months ago
Dear TheDutchRock,
Could you please confirm, if you have received the last payment?
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3 months ago
Yes, has been paid. I’m all square with Raging Bull. Thx so much for your support!
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3 months ago
Dear TheDutchRock,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Mirka
Casino.Guru
