Raging Bull Slots Casino - Player believes that their withdrawal has been delayed.

It's a very sad situation, when one of there customers, for over a year, has to write a negative review. I must make it clear, that there CUSTOMER SERVICE Representatives, are wonderful, and are very good at what they do, however, the VIP REPRESENTATIVES, ARE TERRIBLE, and come time, for a withdrawal they, are terrible. I have only put in for 3 withdrawals, and because of there lack of knowledge, they ask for your information 5 or 6 times, and even though I deposit with Bitcoin, they in turn say, I need a Checking account, they can do a deposit in. I have gone out of my way to accommodate there request however, I have never received a penny on any of my 3 withdrawals, because they say they don't have the correct information. I actually have been a depositing Customer for almost 2 year's, and I feel as if, I am just another number. Rina, my VIP REPRESENTATIVE, IS TERRIBLE! Does not return EMAILS, and is never available. I don't use any bonuses, I only deposit cash, to avoid any problems, however, there always seems to be problems. If you want a hassle free withdrawal process, I strongly discourage this Casino. I have been more then fair, and have deposited lot's of money, however, enough, is enough.

Dear porterj2540,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear porterj2540,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.