The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team's intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as 'resolved' in our system.
Raging Bull Slots Casino - Delayed withdrawal and lack of communication from the casino.
Amount: $162
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Raging Bull Slots Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
9 months ago
they just ont pay mr been approved for withdraw feb 2 2023, this week they stop talking to me
Public
Public
9 months ago
Dear cardplayer2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please share your recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
8 months ago
Thank you very much, cardplayer2, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
8 months ago
Dear cardplayer2,
My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite Raging Bull Slots Casino representative to join this conversation.
Dear Raging Bull Slots Casino, could you please provide more information about this case?
Looking forward to your reply.
Public
Public
8 months ago
Katarina, thank for everything you and tomas did to try and get me paid ,i have good news raging bull payed today,
Public
Public
8 months ago
Thank you, cardplayer2, for letting us know and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
