The player from Australia was unable to access his account which had over $500 AUD in credit. Despite our attempts to reach out and gather more information about the situation, the player did not respond to our messages. As a result, we couldn't investigate the matter further and had to reject the complaint.
Queenspins Casino - Player is unable to access the account.
Amount: A$500
Queenspins Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Queenspins Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
I was playing queenspins and had over $500 aud credit where they now won't let me log into my account after spending 1000s in the casino..
Public
Public
9 months ago
Dear Jase87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the verification before the casino blocked your account?
Did you accumulate your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
