roswitha74's reviews

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1 month agoOriginalTranslation
I made a deposit via Skrill and have been waiting for my money for several hours now. The money was processed and booked by my bank and by Skrill. I sent the proof to the casino hours ago. In the chat I was just put off. I was told to be patient and wait. That can't be right!!! No response from the department.
The casino credited my deposit and bonus on September 23rd. They also apologized for the inconvenience. I will continue to use the casino.
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Automatic translation:
AllSpins Casino
1 month ago
Dear Roswitha74,

Thank you for taking the time to share your feedback with us.

It’s wonderful to hear you had a good experience at Allspins. We hope to see you again soon.

Kind Regards,
AllSpins Team
3 months agoOriginalTranslation
I requested a withdrawal of €100 5 days ago. I couldn't withdraw any more, it was winnings from free spins. After 3 days I was asked to submit more documents, several times! Yesterday I was informed that everything had been verified. My withdrawal has still not been processed. I find that pretty rude and not particularly customer-friendly. You should think twice about playing there, because you have to wait a long time for the money.
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Automatic translation:
Trino Casino
2 months ago
Dear Roswitha74,

Thank you for sharing your feedback.
We regret any inconvenience caused by the delay in processing your withdrawal. The request was submitted on a Friday, and as stated in our Terms and Conditions, withdrawals cannot be processed on non-banking days. Additionally, we take verification very seriously to ensure the security of all our players, which sometimes requires additional documentation.

Rest assured, your withdrawal has been completed, and we appreciate your patience. Wishing you the best of luck in your future games—may fortune always be on your side!
4 months agoOriginalTranslation
I have been waiting for 4 days for my withdrawal of 3 x €500. You can only withdraw 500 € per withdrawal and only 3 withdrawals per day. Then you have to wait. If you ask, you sometimes get very unusual answers. For example, just wait, first come, first served!!! That can't be true. Then you wait maybe 4 or more days and then you can only request a withdrawal again. Then you wait again until it is approved. etc. - etc. ...What kind of processing is this? I am disappointed. Please think carefully about whether you want to put yourself through all this!!!!
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  • Good bonuses
  • Good games
  • Long payout times
Automatic translation:
Snatch Casino
3 weeks ago
Dear Roswitha74,

Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience with the withdrawal process. We understand that waiting can be frustrating, especially with the limits on withdrawals per day.

We strive to process all requests as quickly as possible, and we appreciate your patience during this time. Your feedback about the communication you received is important, and we’ll work on improving our responses to ensure they are clearer and more helpful.

We value your input and hope you’ll consider giving us another chance in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Snatch Casino
5 months agoOriginalTranslation
I played with a bonus, won around €200, then my game crashed and after that my money was gone. Everything was reset to 0. The first time I was simply abandoned in the chat and the second time I was told that the bonus had expired and the money was no longer there. Something like that has never happened to me before. They couldn't explain it to me and then offered me a free bonus of €20. I declined that. It's better not to play there!!!
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  • No clear bonus rules!!!
Automatic translation:
5 months agoOriginalTranslation
I received an offer by email for a 200% deposit bonus.
I deposited, but the bonus was not activated. When I asked in the chat, I was told that I would not receive any bonuses. The administrator's decision, with no explanation!!! Mark then simply ended the chat. No response by email or in the chat. I find this highly dubious.
  • Exclusion of bonuses without justification
Automatic translation:
6 months agoOriginalTranslation
I used a bonus and won over €7000. My winnings were reduced to €250, according to the bonus terms and conditions!!! I waited 3 days before I had any reaction. Today I received a message saying my winnings had been cancelled and I had to request a new payout. €250 and now I'll probably have to wait another 3 days for my money. Why don't they pay out the small remainder straight away? I don't think the bonus terms and conditions are particularly serious.
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  • Good games.
  • Good support
  • Bad bonus conditions
  • Slow payout
Automatic translation:
Gamblezen Casino
6 months ago
Hi, Roswitha74.

Thank you for bringing your concerns to our attention. We understand your frustration, and we apologize for any inconvenience caused.

Upon reviewing your case, we'd like to clarify that our bonus terms and conditions, as outlined in section 1.4, All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal.

Regarding the delay in processing your withdrawal, we want to assure you that our team works diligently to process payments and conduct KYC verifications. As yesterday was a business day, we were able to successfully process your withdrawal request, and the €250 winnings have been sent to you.

We value your feedback and strive to provide a fair and transparent gaming experience for all our players. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards,
Gamblezen Casino
8 months agoOriginalTranslation
I have on March 12th. requested a payout. Another payout on March 13th. To date there has been no reaction from the casino. In the chat, which is very friendly, you always get the same answer. Be patient, we are working on it at full speed and you have no influence as support. I have already sent several emails, no response. Certification is not possible, it says: It looks like your account doesn't need to be verified, . Have fun playing. I haven't had a withdrawal at this casino yet. In my opinion this behavior is unacceptable.
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  • Friendly support
  • Good games
  • Problems with withdrawal
  • No response to emails
  • No contact options for the finance department
Automatic translation:
NovaJackpot Casino
7 months ago
Hello,

Thank you for bringing your concern to our attention regarding the delayed withdrawal. We understand the importance of timely transactions and apologize for any inconvenience caused by the delay.

I'm pleased to inform you that your withdrawal has been successfully processed.

Should you have any further questions or require assistance, please feel free to reach out to our dedicated customer support team. We're here to help.
8 months agoOriginalTranslation
I requested a withdrawal of €300 4 days ago. I played with a bonus and the winnings were reduced to €300. Now I've been waiting for my money for the 4th day. The same thing is always explained to me in the chat. Long waiting lists and we are now working hard on it. It will happen soon. That sounds very delayed and dubious!!! Please be careful!!!
  • Nice games, nice chat.
  • Delay in payout
  • No response to emails
Automatic translation:
1 year agoOriginalTranslation
I have been playing at this casino for many years. It was always very pleasant, winnings were paid out immediately. I've won multiple times since last week. In the beginning it worked with the payouts as usual. Then everything came to a standstill. €2500 is paid out per day. The rest stays where I was and I used it and continued to win. Since yesterday I can't play anymore This message came:
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino's absolute discretion and without any obligation to state a reason or give prior notice.
I am shocked. Nothing like this has ever happened to me. You can deposit for years and if you win, you will be blocked. This casino should be avoided!!!
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  • If you win you will be banned.
Automatic translation:
1 year agoOriginalTranslation
On 22.04. I submitted a request for payment of €500. I actually won over €700, but I was only allowed to withdraw €500. According to the ABG, it probably takes 48 hours. My account was already verified. After 48 hours I got an email saying that my account was verified and I now have to wait another 48 hours for my money to be paid out. To this day my money has not arrived. In the chat I was told that it is in testing. I have the impression that this casino has payment problems. It doesn't deserve a good rating. Caution!!!!!
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  • Very long withdrawal times.
Automatic translation:
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