Ruby Vegas Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Ruby Vegas Casino has an Above average Safety Index that sits at 7.8, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Read our Ruby Vegas Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index of Ruby Vegas Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Ruby Vegas Casino, we meticulously evaluated and analyzed the Terms and Conditions of Ruby Vegas Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based on our estimates or gathered data, Ruby Vegas Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Ruby Vegas Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Ruby Vegas Casino has landed an Above average Safety Index of 7.8. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: As far as we are concerned, Ruby Vegas Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Ruby Vegas Casino.
Terms and Conditions of Ruby Vegas Casino
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Ruby Vegas Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Ruby Vegas Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 25 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Ruby Vegas Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 5 player reviews of Ruby Vegas Casino so far, and the score is only determined after a casino has accumulated at least 15 reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Ruby Vegas Casino is owned by Mountberg B.V, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Ruby Vegas Casino is licensed by Curaçao Antillephone N.V. in Curaçao.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 1,500 per day
No win limit
EUR 7,500 per week
EUR 15,000 per month
USD 1,500 per day
USD 7,500 per week
USD 15,000 per month
CAD 1,500 per day
CAD 7,500 per week
CAD 15,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Ruby Vegas Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
Italian
24/7
French
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Ruby Vegas Casino, your account, withdrawals, or anything else. According to our tests and collected information, Ruby Vegas Casino has a good customer support.
Slots and casino games at Ruby Vegas Casino
Players can enjoy these types of casino games at Ruby Vegas Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Casino games supplied by 66 game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, MrSlotty, Relax Gaming, Betgames, Lucky Games, Smartsoft Gaming, Fantasma Games, Qora Games, Swintt, Wizard games, Felt Gaming, Spinmatic, Spadegaming, BF Games, Betixon, Spribe, Gamomat, OneTouch, Kiron Interactive, Revolver Gaming, Triple Profits Games (TPG), Reevo, Bombay Live, Amusnet (EGT), PlayPearls, PGsoft (Pocket Games Soft), Reel Play, Salsa Technology, Oryx Gaming, Leap Gaming, Fugaso, Felix Gaming, Caleta Gaming, AvatarUX, Fazi, 3 Oaks Gaming, Kalamba Games, Games Global, Hacksaw Gaming, Asia Gaming.
Ruby Vegas Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 7 bonuses from Ruby Vegas Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Ruby Vegas Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by Ruby Vegas Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(5)
User reviews of Ruby Vegas Casino
This is a place to share experience with Ruby Vegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I strongly advise against this casino! It's rare that I recommend against it but this is one of them! he in no way deserves his rating on Guru! Very bad experience with them. I had never won anything with them, but I played there a few times. I managed to increase my balance to 650e with a small deposit and 150% bonus that they had offered me. I decide to request the withdrawal of my winnings. I send the KYC which is validated. I request the withdrawal and receive an email after several days of waiting, which informs me that I have played a bet above the authorized bet with a bonus. I never bet above 1.20e, bonus or not! I ask them the history of this bet. No answer! I get help from a forum (very well known in my country), which also sends them an email to get this history ! They didn't respond either. We sent them several emails to get this proof, which is normal! I never received any response. Simply because they don't have this proof, since it doesn't exist!
So I requested that my account be closed. In addition, I noticed that no games prohibited under bonuses were blocked. While they have a long list of banned games.
Casino to ban! who does not hesitate to lie so as not to send you your winnings. Be careful when you deposit at this style of casino
On 22.04. I submitted a request for payment of €500. I actually won over €700, but I was only allowed to withdraw €500. According to the ABG, it probably takes 48 hours. My account was already verified. After 48 hours I got an email saying that my account was verified and I now have to wait another 48 hours for my money to be paid out. To this day my money has not arrived. In the chat I was told that it is in testing. I have the impression that this casino has payment problems. It doesn't deserve a good rating. Caution!!!!!
Am 22.04. stellte ich einen Antrag auf Auszahlung von 500 €. Eigentlich hatte ich über 700 € gewonnen, aber ich durfte nur 500€ auszahlen. Laut ABG dauert es wohl 48 Stunden. Mein Konto war schon verifiziert. Nach 48 Stunden bekam ich eine Mail mit dem Hinweis das mein Konto verifiziert ist und ich nun nochmal 48 Stunden warten muß, das mein Geld ausgezahlt wird. Bis heute ist mein Geld nicht da. Im Chat wurde mir gesagt das es sich in der Prüfung befindet. Ich habe den Eindruck das dieses Casino Zahlungsprobleme hat. Es verdient keine gute Einstufung. Vorsicht!!!!!
Very long withdrawal times.
Sehr lange Auszahlungszeiten.
Jhellal02
Unregistered user
• 2 years ago
I agree, payout takes way more time than what the casino says, i had to wait a whole week (and after writing them 4 times about it) to receive the money..
Withdaw takes too much time !
Ares
Unregistered user
• 2 years ago
Very very long payout times (10 days) be careful ....
Sehr sehr lange Auszahlungszeiten ( 10 Tage ) vorsicht ....
thegambler
Unregistered user
• 2 years ago
So with a few deposits I managed to get €700 but then I was ripped off right away. So it was very bad and unfortunately it was only fun for a short time.
It's a pity.. but there are better providers.. pragmatic play slots for German players not available.
Live chat is helpful.
I got blocked again right away.
Also mit einpaar Einzahlungen habe ich geschafft auf 700€ zukommen aber danach wurde ich direkt abgezockt. Von daher sehr schlecht und hat leider nur kurz Spaß gemacht.
Sehr schade.. aber es gibt bessere Anbieter.. pragmatic Play Slots für deutsche Spieler nicht vorhanden.
Live Chat ist hilfreich.
Ich habe mich da gleich wieder sperren lassen.
No pragmatic play slots for German players
Keine pragmatic Play Slots für deutsche Spieler
In short something won and immediately lost
Kurz was gewonnen und direkt verloren
Safety Index explained
Safety Index of Ruby Vegas Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Ruby Vegas Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
20 May 2024
Discussion
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