WikiLuck Casino Review

The player from Germany was struggling with a gambling addiction. Despite multiple attempts to request self-exclusion and a refund of losses after the initial request, the casino had failed to take action. The player's account remained active. After reviewing the case, we found that the casino had completed the self-exclusion procedure within a reasonable time frame. Since there were no deposits made by the player from the time he asked for self-exclusion, no refund was due. Therefore, the complaint had been rejected.

The player from Germany had asked the casino to close his account to prevent further loss, but the casino had refused and continued to send bonus offers, resulting in a loss of over 200 Euros. He was seeking reimbursement. The player had claimed that the casino's 10-day processing time was illegal and that he had lost more money due to this delay. Despite the Complaints Team's advice on how to request self-exclusion properly, the player had not followed the provided template. The player had expressed dissatisfaction with the casino and the Complaints Team, and decided to close the case. Consequently, we had to reject the complaint due to the player's unwillingness to follow the provided guidance.

The player from Sweden had been trying to withdraw his winnings for six days. Despite having been fully verified and providing all necessary documents, his withdrawal request had been rejected without explanation, and the casino had stopped responding. The player reported that he had tried to request withdrawal multiple times but without success. We had attempted to gather more information, but the player did not respond to our inquiries. As a result, we couldn't investigate further and had to reject the complaint.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We had advised the player to be patient and wait at least 14 days after requesting their withdrawal before submitting a complaint. We extended the timer for response by 7 days, however, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Austria is experiencing withdrawal difficulties. The casino WikiLuck requested a selfie with a driver's license for verification but has not responded since the requirement was fulfilled. Player’s complaint has been resolved successfully.