Axecasino Review

The player from Brandenburg made deposits to the casino over a month ago, which were declined, but the player did not receive their money back. Despite having evidence and informing the casino, no action has been taken.

The player from Australia reported that his withdrawal of $8500 had been reduced to $1300 after he participated in a Valentine's promotion. He claimed that the winnings were from his initial deposit, not the bonus amount. He also disputed the casino's wagering requirements and alleged that his account was closed due to his consistent winnings. We pointed out the casino's terms and conditions, which stated that the maximum win from any deposit bonus is 15 times the bonus amount. The player's subsequent complaints about wagering requirements and account closure were also addressed, where we reminded him of the casino's rules and advised him to withdraw his winnings. The player remained dissatisfied, claiming that the casino's terms and conditions were targeted and unfair. We concluded the complaint saying the casino's actions were justified and we rejected the player's complaint.

The player from Australia had an issue with the casino where he had deposited $12,000 and won $18,200. His account had been closed by the casino and there had been a lack of communication regarding the payment of his total winnings of $30,275. After he contacted the Complaints Team, he confirmed having received three payments of $4,000 each. We had kept the complaint open until the player could confirm the successful withdrawal of his final payment. However, due to the player's lack of response to further messages, his complaint was first rejected. Later we received confirmation regarding successful withdrawal, so we marked the complaint as resolved.

The player from Australia allegedly had won $102K on slots, but his account had been closed shortly after. Although he had received $90K over an 8-month period, the player reported a two-month delay for the remaining $12K. Despite multiple emails and live chats, he had received no response. After communication between the complaints team and the casino, the player received $8400 of the remaining balance. However, due to discrepancies in the payment data and a lack of response from the player to clarify these, we were unable to resolve the dispute over the final $3759 that the casino allegedly still owes to the user. Therefore, the case was rejected until the complainant provides us with additional information and details.

The player from Australia had had an issue with the casino after claiming a bonus with specific terms and conditions that he had not fully read. After successfully betting and making several withdrawals, he realized the maximum withdrawal limit and readjusted accordingly. However, the casino had voided his winnings, citing a violation of casino rules. We reached out to the player for further clarification and extended the timer for his response. The player eventually responded and provided the requested information. We then attempted to engage the casino in the conversation, but they did not respond. Due to the lack of cooperation from the casino, we were unable to investigate further and had to mark the complaint as 'unresolved'. We advised the player to contact the Antillephone Gaming Authority for further assistance.

A player from Germany, complaining about the lack of fairness in the payment methods of online casinos, has specifically highlighted his issue with Dama Casino where his withdrawal request of 3400 euros since last Thursday has been pending. Despite providing all necessary documents, repeated cancellation and requests for additional reviews by the management have been made.

The player from Germany has provided all necessary documents for verification at the casino, but the casino is still unsatisfied. We closed the complaint because the player didn't respond to our messages and questions.

The player from Australia had an active self-exclusion in a sister casino due to a gambling problem. He believes that he should have been banned from Axecasino too. We’ve rejected this complaint as per the player’s request.