The player from Sweden has experienced a technical glitch while playing a specific slot machine. We rejected the complaint because the player didn't respond to our messages and questions.
PokerStars Casino - Player has experienced technical glitch.
Amount: 101 kr
PokerStars Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Good evening guys! I hope to find some help or some information about a big problem that came up to me on Saturday 24-10-2020 evening time!
I have been playing netent jack and beanstalk for three years now. My bets are quite high and I have never complained about losing the so-called cry! I only complained when my withdrawal was delayed!
And while I was playing I grab the bonus (boxes) and my screen freezes. I waited for a while and after he did not do anything I pressed to leave and then I tried to connect again! I couldn't and he just showed me the netent screen without filling in the box where he shows you that he is loading to enter the game! I am disconnecting and trying to connect from my mobile! In the beginning I was playing from the ipad! After about 25 minutes it was connected from my mobile phone of course after many attempts and I enter the game normally where my bonuses were kept! Ok all is well and I start my bonus ... I earn a good amount which is not credited to my account and I am just with my initial amount when I won the bonus! The truth is that I was surprised because such a thing had never happened to me before! I contact their help and legal because I wanted to be sure what is happening! I then continue with the amount I had and you get my bonus (boxes) again and that my cell phone crashes and does exactly what it did before on the iPad! Ok now you feel that something is wrong! I contacted their legal service again and they informed them again about the second problem completely by accident while I won the bonus that while before playing normally it suddenly remembered to stick me in the bonus! In order not to tire you, it happened for the third time, except that on Tuesday it did not come from anywhere! And when he connected me, he did not even show me the money I had and of course he did not have a bonus! 3 times problem while I had a bonus I forgot to tell you that at some point the money I had earned from the first bonus came in But I did not even understand when! And after I sent my legal complaints to them, I asked for the whole history of the game I was playing by e-mail, which I received immediately and of course, as much as you do not know, it seemed that something was really wrong! There are these files for later ...
After I ate the alien of my life I give up and sleep! The moment when they provoked me and considered me rather stupid was the moment when you received an email from them on Sunday morning which said:
We apologize for not removing the game that has been stopped yet. The game provider asks us not to remove the games when they are in search, please play in another game while the search lasts!
In Greek please!
As if to tell you to lose your money elsewhere while I already have won bonuses and money that has not been credited yet from the second bonus! The highlight was today on 26-10-2020 where after 2 emails came where they told me to accept their apology and that they are trying to find the problem!
Come and tell any person who plays earning bonuses and suffer for 2 days like that! And donkey to be a pop!
And the last fourth email in my entirety again say to accept their apology and that the last bonus I never played was MANUALLY done on Monday while I was playing on Saturday and that I won 412 Swedish kronor with a bet of 40 kroner (4 euros) and they were credited to my account my ... that with such a bet so many years I play I did not make so little profit!
I really want to take legal action because I felt like I was really being bullied!
For everything I mentioned to you There are all the receipts and emails where I collect for the fraud complaint that I want to do!
I want your opinion and that I may find it useful for help! Thank you very much and sorry I tired you!
Automatic translation:
Public
Public
4 years ago
Dear Konstantin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
