PokerStars Casino NJ - Player's withdrawal request is being denied.

Pokerstars not allowing withdrawals! It has been 5 days since I deposited and went to withdraw last night. They rejected it and simply sent an automated message asking me to justify why I should be able to withdraw.

I replied and one day later, no follow up. And I got rejected again when I went to withdraw! It is to the same bank account that I deposited from too.

No phone number from them either.

Dear zekunwng,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear zekunwng,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.