The player from Philippines has deposited money into casino account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
PNXBet Casino - Player’s deposit has never been credited to their casino account.
Amount: $500
PNXBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Dear morpheus,
Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please forward any relevant communication to petronela.k@casino.guru before we’ll contact the casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
The funds have been credited after 40 hours. This is the first time it happened to be credited this long. I'm having second thoughts about whether I will deposit next time but all is well for now.
Thanks for your assistance, casino guru.
Public
Public
3 years ago
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, morpheus, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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