Playzee Casino - Player's withdrawal requests keep getting canceled.

I wagered more than 2X of my whole deposit

I have completed verification completely

My withdrawal is not being processed just cancels my withdrawals and no reply

Once after 7 days my withdrawal got cancelled

I have got immense mental health affect from this casino

I have been very disappointed from the support

Dear suprasidh555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you tried requesting a withdrawal via alternative payment methods?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't made any withdrawals before this is my first withdrawal

There is only bank payment as withdrawal method

My winnings are without bonuses

Yesterday I asked them the reason to cancel my withdrawal and they have suspended me from casino saying I will get a reply from mail but haven't received it yet feels very disappointing

Ok please close this complaint they did get back to me and have processed withdrawal back to my card it seems solved now

Dear suprasidh555,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru