Playzee Casino - Player’s struggling to withdraw his winnings.

Good morning, I registered in August at the playzee casino, in which, after obtaining a profit in the month of November of this year, I tried to withdraw the sum of 2000 soles, the first transfer method to my BBVA account failed, for which they requested a manual transfer, for which I sent my account information as well as an account statement via email, the same one that was also rejected. Then try to make the direct payment to my BBVA visa credit card, the same one that was also rejected, now try to make a withdrawal to my interbank account, the same one that has also been rejected, I also sent the data and documents of my account from interbank. I have filed many claims and complaints, and I have contacted customer service and they always tell me the same thing, that my case is being reviewed, to be patient, I don't know what to do anymore.

Dear guiveca,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Are there any e-wallets available for withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, good morning, thanks for the answer. I tell you that the withdrawal methods that I have tried are available on the playzee page, so I used those methods, the same ones that have been rejected even when I send everything they requested. I have a skrill account, and it is also available as a casino withdrawal method, but when I select it, it does not work.

Honestly, a little disappointed by how difficult it is to withdraw. It is very easy to make a deposit, but withdrawals are impossible, I have written countless times to the customer service center and they always say the same thing, that I must wait. I have also written to the claims area, but so far I have not received an answer.

Dear guiveca,

Could you please advise which payment method you have used to deposit funds into your account?

The payment method I used was with a visa credit card.

I keep trying to withdraw my funds, and the bank transfer to the two accounts I have failed, both BBVA and Interbank, even when I talked to my banks if I could receive international transfers, and they told me that everything was fine, now six days ago they asked me for my information from Skrill, and they told him that in two days he would have an answer, six days have passed and still nothing, I have sent countless complaints and claims, I enter the customer service chat every day and they still do not give me a solution to the withdrawal of my funds .

Thank you very much, guiveca, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello guiveca!

From now on, I will take care of your complaint. In order to proceed with this case, I'd like to invite representatives of Playzee Casino into this complaint to help us further.

What's up Martin,

Thank you very much, if there is anything else to mention or that you need, please let me know.

Guillermo V****** C*****

Dear Martin, good morning, I want to tell you that today Playzee made the deposit of what was requested in my Skrill account. Sincerely thank you very much for all the support provided.

Dear Guillermo,

Do I understand correctly, that your withdrawal was processed via Skrill and your query is now resolved?

Dear guiveca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.