PlayToro Casino - Player’s criticizing Responsible Gaming practices.

i am requesting all my deposits back from playtoro i will explain why.

i reopend a selfexcluded acount other brand yesterday and my deposit limits were untoched for 2and half years .now at playtoro i was limited to play because i was complaining about the games from evolution gaming they blocked my acount temporarly .and i know for sure before the block i limited my deposits to 100€ daily on every casino in the brand i have an acount .after they lifted my block i was able to deposit thousands and thousand one day only i deposited 6000€ and lost because they did tricks with the games .all other acounts in the group the limit was untouched only on playtoro they cancelled my limits .why .they send me every deposit asking if everything was oke since i was depositing big amounts .i told the support i won a big amount and was fine .i quess that is why they cancelled my limits .

they claim they are responsible company but they let me deposit 9500€ even more i have to look at it again.they failed and breached their own terms and i am requesting all my deposits to be payed back .since last email couple weeks ago no replay since then .they think i will forget about it .lets see what we can do at casino guru .i am ready to sue them .i am contacting a lawyer to get this solved .

Dear sardapoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward any emails or screenshots showing that you have requested deposit limits? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, sardapoor, for your forwarded emails. Do I understand correctly that you have never requested deposit limits from this specific casino?

as i mentioned before .my acount was temporarly blocked for play in april ,i had a deposit limit of 100€ after reopening acount in july my deposit limit was lifted and my acount was completly resetted .

i reopend a selfexcluded acount after 2 and half years on other brand my deposit limit were still active .why playtoro lifted my deposit limits and why the other acounts on this brand still the limit was active ?the acount activity is totally gone i cant even see my deposits in april .i know acount history stays active for 6 months or one year in almost all casinos

history dont work if i can get it to work till april i can show i only was able to deposit 100€ on a daily basis.unfortunatly nothing works here properly.

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? I'm specifically interested in that email chain from the account reopening period. Thank you very much in advance.

no i am sorry .not able to provide those emails.i am cleaning my inbox regulary .

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. 

We’ve rejected this complaint in our system due to a lack of evidence.