The player from the United Kingdom has requested a withdrawal 24 hours prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
PlayKasino Casino - Player’s withdrawal has been delayed.
Amount: £155
PlayKasino Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
PlayKasino Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
how long take to approve withdrawal cuz I’m waiting 24h area lt it’s saying pending player please let me know thanks
Public
Public
2 years ago
Dear rolandasskirmantas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Lastly, could you please advise how much is the disputed amount?
Thank you in advance for your reply and patience.
Best regards,
Petronela
Public
Public
2 years ago
It’s 155 plus I got email about success verified account but it’s still take so long to approve withdrawal it’s saying player pending ..
Public
Public
2 years ago
Hello Rolandas and welcome to chat.
My name is Dorina and I will be assisting you today regarding your withdrawal of 155 GBP.
I would like to thank you for your due diligence in uploading all the necessary documents. Your cooperation is highly appreciated. I have checked your account and I am happy to see that all your documents have been verified. Congratulations your account is fully verified!
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rolandasskirmantas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
