PlayHippo casino is an online casino established in 2013 that runs on a multi-software platform, offering games from a variety of suppliers. At this casino, you can find a wide selection of video slots, table games, video poker games and instant-win scratch card titles.
PlayHippo is powered by OddsMatrix Limited Casinos, whom themselves are a part of EveryMatrix, a company which provides aggregated casino solutions from multiple software providers. This enables online casinos to obtain all their games from a single source, instead from a number of different software companies. Everymatrix are partnered with the most popular software providers in the industry, including BetSoft, Microgaming and NetEnt, which gives PlayHippo an impressive catalogue of games.
OddsMatrix Limited Casinos is also the owner of some other casinos, namely Casino Cruise, Reel Crazy Casino and BetCave Casino. The company and all of its casinos are licensed in the jurisdiction of Malta. US players are prohibited from play at any OddsMatrix Limited site. Players from the UK are also restricted from playing at Play Hippo.
Although the casino claims that their customer support is available 24/7, email is the only way to contact its representatives. PlayHippo casino does state that they aim to respond within 24 hours, and that players may be compensated with a little ‘surprise’ in their casino account if they fail to do so. There is also a “help section” where answers to common queries are provided. Multilingual support is available in all of the supported software languages, namely English, Swedish, Finnish and Norwegian.
As you can see in our rating, we’ve rated this casino as very bad. The reason is primarily based on its horrible online reputation. In online discussions, you can find many complaints from unsatisfied players.
Maybe the worst time for complaints at this casino was between 2013 - 2014, where players accepted the bonus offered, but its terms changed a few days after - without any notice for players. You can read reviews below for these complaints.
We find this type of behaviour towards players unacceptable, and we hope that Play Hippo casino will never make the same mistakes again. But as you can see, in the last few years, the casino has improved how they communicate with their players, and seem more interested in trying to solve their complaints in favor of the player.
The time usually required for approval of your withdrawal request at Play Hippo casino is 12-24 hours, which is great, and definitely above the standard time. The subsequent payment period varies, based on the method that you choose, but according to the casino it ranges between 12 hours - 4 days. According to players, payments through e-wallet are really very quick, and you can receive your withdrawal in just a few hours.
The maximum withdrawal limit is $5,000 per day. In the case of winning a progressive jackpot, you have to contact customer support to work out the best solution for your payment time.
PlayHippo offers all new players a 100% welcome bonus of up to €150, which sounds attractive, but when you delve deeper into its terms, you uncover the more unfavorable side of the offer.
The 35x wagering requirements only apply to the bonus - but the game contribution percentages are tucked away on another page. It’s predominantly slots that contribute 100 percent, and even then some popular titles, such as Mega Moolah, are down to 25 percent. By the time you get down to video poker, the game contribution is a mere two percent, while Blackjack or Baccarat count one percent.
Many new players automatically join the “Cash Rewards” scheme. You receive back €1 for every 100 Loyalty Points you collect. The basic rate of earning loyalty points is one point for every €1 you spend, but only seven games actually earn you that rate. For the vast majority of games, the rate is one point per €5 spent, or worse – Baccarat is one point per €100, for example.
Anyway, we don’t recommend playing at Play Hippo. As you can see, its online reputation is just not good enough. The choice of games is great, but it is not enough. As a downside, the very outdated design of website and unfavorable bonus offers seal the deal. For searching for a better and more trustworthy casino, use the filter on our CasinoGuru website.
Play Hippo offers more than 600 games from well know suppliers, namely BetSoft, Microgaming and NetEnt.
Beside many favorite slots, there’s also a wide array of popular games including Baccarat, Blackjack, Roulette and poker, while fans of speciality games have over 110 extra games to choose from, ranging from video poker, scratch cards, Keno, and Bingo and others.
Android and iOS devices are supported, and there are over 20 games for mobile users to choose from. Favorite games include Avalon, Fruit Shop, Gonzo’s Quest, Starburst, Tomb Raider, Blackjack and Roulette, too.