The player from United States is requesting a full refund of lost funds since the player doesn’t recall, due to his illness, playing them. After a closer examination, we ended up rejecting this complaint as unjustified.
PlayCroco Casino - Player is requesting refund.
Amount: $7,200
PlayCroco Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
PlayCroco Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
I won 7,200 I waited 2 days no response from casino. I suffer from bipolar disorder and was hospitalized 4 times for it. I woke up and apparently I played it down with no memory of this. please help me casino grur the casino won't respond to my Doctor.
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2 years ago
Dear andrew711217,
Thank you very much for submitting your complaint. I’m truly sorry to hear about your issue.
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
Yes however perhaps the casino can give me a consultation prize for the trouble I have close my account for health reasons.
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2 years ago
Could you please advise if you have ever informed the casino about your problems?
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2 years ago
I'm truly sorry, but you haven't informed casino about the illness prior to losing your funds, is that correct?
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2 years ago
I can only imagine how hard it must be for you but please understand that if you haven't informed the casino about your illness prior to starting playing they couldn't know about it and therefore, they didn't stop you.
I'm afraid there is not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
