The player from Italy complains about unspecified issue with a bonus.
PlayCroco Casino - Player complains about unspecified issue.
Amount: A$100
PlayCroco Casino
Safety Index:Above averageSafety Index
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7.3
PlayCroco Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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3 years ago
Translation
I deposited on Friday 30/04/2021 and later on the same day I requested the promotion of the free bonus called BOOST with code BOOST300421 but strangely it was read to contact Support in chat. The same warned me of the impossibility of being able to credit this promotion as it is SPECIAL and aimed at PARTICULAR players. In their promotion called WEEKLY CROCOBOOST we read the following:
$ 100 free every Friday
Deposit between Monday and Friday and get your $ 100 CrocoBoost on Friday!
Not only do they taste delicious, but they can also give you a much-needed energy boost in time for the weekend. To grab your shake from our reptilian restauranteur, simply make a deposit between Monday and Friday.
Croco will then whip up your CrocoBoost shake complete with a special coupon once Friday rolls around. It's the perfect offer to warm your blood, so get cracking and claim it now.
ATTACHMENT WHAT YOU READ ON MY ACCOUNT TO THE ITEM PROMOTIONS.
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem since I am not sure what we could help you with based on your message. Please, could you elaborate? Did you not receive this bonus?
I will be waiting for your reply patiently.
Best regards,
Kristina,
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3 years ago
Thank you very much Nemokid for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Nemokid.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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3 years ago
We would like to ask the PlayCroco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear Nemokid.
Unfortunately, the casino team has failed to react. According to the screenshots you have provided it is obvious that you have tried to claim multiple bonuses from different websites, and it looks like the casino considered you to be a bonus hunter. The Casino.Guru team believes that the casino has every right to not provide players with bonuses. Therefore, we are forced to reject your case.
You can find more info in our Fair Gambling Codex, for your case especially in the section Bonus hunting (Bonus abusing), link below.
https://casino.guru/fair-gambling-codex-for-casinos#bonus-hunting
If you do not agree with our decision, another option is to file an official complaint at ADR of the casino. I will gladly help you with it, although I do not recommend it.
Best regards, Jozef
